Account Director (Remote, Washington)

Blacksmith Agency LLC; Washington; Remote; USD 100,000 - 140,000; Full time

Job summary

Blacksmith Agency, a remote digital agency, seeks an Account Director to own an established book of recurring clients. You will manage retention, upsells, and ensure a single voice between strategists and delivery teams.

This full-time role offers a base plus commission (50/50) and requires agency account management experience, a proven track record of growing client spend, and clear, confident communication with senior stakeholders.

Qualifications

• Agency account management experience in marketing, digital, or advertising.
• Proven track record of keeping clients and selling them more work with measurable numbers.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Maintain retention and renewal across your client book, with early drift detection.
• Identify upsell opportunities and expand projects per client.
• Manage a seven-figure annual quota across retention and upsells.
• Collaborate with strategists and delivery to present a single client voice.

Skills

Account management

Client relationship

Sales / upselling

Quota management

Communication

Job description

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Account Director you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

Blacksmith Agency

• Account Management
• Full time
• Remote (USA or Canada)

About The Role

Blacksmith Agency is a remote digital agency running paid media, SEO, CRO and web for marketing-led brands. As Account Director you own an established book of recurring agency clients. Our sales team wins new clients; you keep them and grow them.

What You Will Own

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

What You Need

• Agency account management experience. Marketing, digital, creative or advertising agency. This is a must.
• A record of keeping clients and selling them more work, with numbers you can walk us through.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Base plus commission, split 50/50.