Senior Key Account Specialist – Logistics & Growth

AIT Worldwide Logistics, Inc.; Memphis (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

AIT Worldwide Logistics, Inc. is seeking a Key Account Specialist II to manage complex customer accounts within the Home Delivery business.

You will serve as the primary liaison for assigned customers, coordinating with dispatch, operations, and carriers to resolve issues and enhance service excellence. The role requires 3+ years in logistics or account management, plus experience with CargoWise or similar TMS.

Qualifications

• 3+ years in logistics, transport, or account management.
• Experience with key customer relationships is preferred.
• Familiar with CargoWise or similar TMS.

Responsibilities

• Serve as the primary point of contact for assigned key accounts and manage relationships.
• Monitor transportation performance across modes and drive improvements.
• Generate and analyze KPIs and operational metrics for customers.
• Support business reviews and growth initiatives with customers.
• Identify opportunities for process standardization and efficiency.
• Assist with onboarding and training Level I team members.
• Perform other duties and ensure policy compliance.

Skills

Customer relations

Analytical skills

Multitasking

Communication

Excel & reporting

Independent work

Education

Some College/Associate's Degree

Bachelor's Degree

Tools

CargoWise

Excel

Outlook

Teams

Job description

AIT Worldwide Logistics, Inc. is seeking a Key Account Specialist II to manage complex customer accounts within the Home Delivery business.

You will serve as the primary liaison for assigned customers, coordinating with dispatch, operations, and carriers to resolve issues and enhance service excellence. The role requires 3+ years in logistics or account management, plus experience with CargoWise or similar TMS.