Strategic Key Accounts Specialist II

AIT Worldwide Logistics, Inc.; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

AIT Worldwide Logistics is seeking a Key Account Specialist II to manage complex customer accounts and support strategic operational initiatives within Home Delivery. This role serves as the primary liaison for assigned customers, coordinating cross-functional activities and resolving escalated service issues.

You will analyze performance data, prepare KPI reports, and drive improvements in customer satisfaction, SLAs, and service delivery.

Qualifications

• 3+ years of logistics, transportation, freight forwarding, customer service, or account management experience.
• Experience supporting key customer relationships.
• Experience with CargoWise or similar transportation management system.

Responsibilities

• Manage assigned key customer accounts and maintain strong relationships.
• Monitor transportation performance and resolve service issues.
• Prepare customer performance reports and KPI analysis.
• Support onboarding and implementation for new business.
• Collaborate cross-functionally to improve processes and SLAs.
• Assist with onboarding Level I team members and share best practices.
• Perform other duties and ensure policy compliance.

Skills

Customer relationship management

Problem solving

Multi-tasking

Written and verbal communication

Analytical skills

Independent work

Education

Some College/Associate's Degree

Bachelor's Degree

Tools

CargoWise

Job description

AIT Worldwide Logistics is seeking a Key Account Specialist II to manage complex customer accounts and support strategic operational initiatives within Home Delivery. This role serves as the primary liaison for assigned customers, coordinating cross-functional activities and resolving escalated service issues.

You will analyze performance data, prepare KPI reports, and drive improvements in customer satisfaction, SLAs, and service delivery.