Account Manager - DLS

Paycom; Farmers Branch (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Careers with purpose

Teamwork environment

Amazing 401K Retirement Plan

Envision Paid Life Insurance

Medical, Dental, Vision, FSA Plans

10 Paid Holidays

PTO & Vacation

Tuition Reimbursement

Job summary

Envision, Inc. in Farmers Branch, TX is seeking a driven account manager to manage and grow a defined portfolio of customer accounts. You will be the primary point of contact, ensuring satisfaction, retention, and long-term relationship growth by aligning our products with customer needs.

The role emphasizes building strong client relationships, onboarding, renewals, and collaboration with sales, operations, customer support, and finance to ensure timely delivery and success.

Qualifications

• Education: High school diploma or equivalent, required.
• Experience: 1-3 years of customer service experience in an industrial industry.
• Knowledge/Skills: Strong communication, problem-solving, and interpersonal skills; proficiency with Microsoft Office; experience with Microsoft Dynamics AX preferred.

Responsibilities

• Primary point of contact for assigned customer accounts.
• Build and maintain strong, long-term client relationships.
• Understand each customer’s business objectives and provide tailored solutions.
• Manage account onboarding, ongoing support, and renewals.
• Coordinate with internal teams to ensure timely accurate delivery of products or services.
• Monitor account performance, usage, and satisfaction levels.
• Identify opportunities for account growth, upselling, and cross-selling.
• Prepare and present account reviews, reports, and recommendations.
• Resolve customer issues and escalation concerns as needed to ensure timely resolution.
• Maintain accurate account records in ERP, CRM, and other internal systems.

Skills

Communication

Problem-solving

Interpersonal

Analytical

MS Office

Dynamics AX

Education

Bachelor's degree

High school diploma or equivalent

Tools

Microsoft Dynamics AX

Job description

Job Details: Job Location: DLS Farmers Branch - Farmers Branch, TX 75234, Position Type: Full Time, Education Level: Bachelor Degree, Travel Percentage: 10%, Job Shift: First Shift, Job Category: Business Development, Working at Envision means having a job that is more than just a way to make money. It's a job that makes a difference.

We offer team members:

• Careers with purpose
• Teamwork environment
• Amazing 401K Retirement Plan
• Envision Paid Life Insurance
• Medical, Dental, Vision, FSA Plans
• 10 Paid Holidays
• PTO & Vacation
• Tuition Reimbursement

POSITION SUMMARY

Manage and grow a defined portfolio of customer accounts. Serves as a primary point of contact for assigned clients, ensuring satisfaction, retention, and long-term relationship growth by understanding customer needs and aligning company products or services to meet those needs.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE

• Primary point of contact for assigned customer accounts.
• Build and maintain strong, long-term client relationships.
• Understand each customer’s business objectives and provide tailored solutions.
• Manage account onboarding, ongoing support, and renewals.
• Coordinate with internal teams (e.g. sales, operations, customer support, finance) to ensure timely accurate delivery of products or services.
• Monitor account performance, usage, and satisfaction levels.
• Identify opportunities for account growth, upselling, and cross-selling.
• Prepare and present account reviews, reports, and recommendations.
• Resolve customer issues and escalation concerns as needed to ensure timely resolution.
• Maintain accurate account records in ERP, CRM, and other internal systems.

QUALIFICATIONS: JOB REQUIREMENTS INCLUDE

• Education: High school diploma or equivalent, required.

Experience

• 1-3 years of customer service experience in an industrial industry.

Knowledge/Skills

• Strong communication, problem-solving, and interpersonal skills.
• Strong analytical skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with Microsoft Dynamics AX preferred.
• Ability to manage multiple priorities and meet deadlines.

SUPERVISORY RESPONSIBILITIES

• Total Number of Employees Directly Supervising: 0
• Number of Subordinate Supervisors Reporting to Position: 0

VISION REQUIREMENTS INCLUDE

• XRequired to perform activities such as: preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact.
• ___Required to perform activities such as: operating machinery and/or power tools at or within arm’s reach; performing non-repetitive tasks such as carpentry work or repairing machinery.
• ___Required to review/inspect own assigned work, the work of others, or facilities or structures.
• ___Required to operate motor vehicles and/or heavy equipment such as forklifts.

COMMENTS

Envision, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

Envision, Inc. employs and advances in employment individuals with disabilities and protected veterans, and does not discriminate on the basis of disability or veteran status in its hiring or employment practices.

Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions of a position.

PHYSICAL REQUIREMENTS INCLUDE

In an average workday, employee must:

Task
None
Occasional
Frequent
Constant

Stand
x
x
x

Walk
x
x
x

Sit
x
x
x

Bend/stoop
x
x
x

Climb
x

Reach above shoulders
x
x
x

Squat/crouch/kneel
x
x
x

Push/pull
x
x
x

Lift
x
x
x

Usual amount
X <10 lbs
11-25 lbs
26-50 lbs
51+ lbs

Carry
X
X <10 lbs
11-25 lbs
26-50 lbs
51+ lbs

Employee must use hands for repetitive action such as

Task
Simple grasping
x Yes
No
xYes
No

Firm grasping
Yes
x No
Yes
x No

Fine manipulation
xYes
No
xYes
No

WORKING CONDITIONS INCLUDE

In an average workday, employee is exposed to

Task
General shop or store conditions
x
x
x
x

General office environment
x

Humid, extreme hot/cold temps (non-weather)
x

Outdoor weather conditions
x

Fumes or airborne particles
x

Fluorescent lights
x

Moving, mechanical parts
x

Toxic chemicals
x

Loud noise intensity levels
x

Risk of electrical shock

Travel for job