Account Manager

Envision; Wichita (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

Envision in Wichita, KS is seeking a dedicated account manager to manage a defined customer portfolio and serve as the main contact for client satisfaction and retention.

You will align Envision products and services with customer needs, drive onboarding, renewals, and ongoing support while coordinating with sales, operations, and finance teams to ensure accurate delivery.

Qualifications

• Education: High school diploma or equivalent, required.
• Experience: 1-3 years of customer service experience in an industrial industry.
• Strong communication, problem-solving, and interpersonal skills.
• Strong attention to detail required.
• Strong analytical skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with Microsoft Dynamics AX preferred.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Primary point of contact for assigned customer accounts.
• Build and maintain strong, long-term client relationships.
• Understand each customer's business objectives and provide tailored solutions.
• Manage account onboarding, ongoing support, and renewals.
• Coordinate with internal teams to ensure timely accurate delivery of products or services.
• Monitor account performance, usage, and satisfaction levels.
• Identify opportunities for account growth, upselling, and cross-selling.
• Prepare and present account reviews, reports, and recommendations.
• Resolve customer issues and escalation concerns as needed to ensure timely resolution.
• Maintain accurate account records in ERP, CRM, and other internal systems.
• Support our direct government sales channel customers

Skills

Customer service

Communication

Problem-solving

Attention to detail

MS Office

Education

High school diploma

Tools

Microsoft Office

Microsoft Dynamics AX

Job description

Job Details Job Location: Water - Wichita, KS 67213 Position Type: Full Time Education Level: High School Diploma Travel Percentage: 10% Job Shift: First Shift Job Category: Sales

POSITION SUMMARY

Manage and grow a defined portfolio of customer accounts. Serves as a primary point of contact for assigned clients, ensuring satisfaction, retention, and long-term relationship growth by understanding customer needs and aligning company products or services to meet those needs.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE

• Primary point of contact for assigned customer accounts.
• Build and maintain strong, long-term client relationships.
• Understand each customer's business objectives and provide tailored solutions.
• Manage account onboarding, ongoing support, and renewals.
• Coordinate with internal teams (e.g. sales, operations, customer support, finance) to ensure timely accurate delivery of products or services.
• Monitor account performance, usage, and satisfaction levels.
• Identify opportunities for account growth, upselling, and cross‑selling.
• Prepare and present account reviews, reports, and recommendations.
• Resolve customer issues and escalation concerns as needed to ensure timely resolution.
• Maintain accurate account records in ERP, CRM, and other internal systems.
• Support our direct government sales channel customers

Job Requirements

• Education: High school diploma or equivalent, required.
• Experience: 1-3 years of customer service experience in an industrial industry.
• Strong communication, problem‑solving, and interpersonal skills.
• Strong attention to detail required.
• Strong analytical skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with Microsoft Dynamics AX preferred.
• Ability to manage multiple priorities and meet deadlines.

SUPERVISORY RESPONSIBILITIES

• Total Number of Employees Directly Supervising: 0
• Number of Subordinate Supervisors Reporting to Position: 0

VISION REQUIREMENTS INCLUDE

Can be performed with or without assistive technology:
X Required to perform activities such as: preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact.
___ Required to perform activities such as: operating machinery and/or power tools at or within arm’s reach; performing non‑repetitive tasks such as carpentry work or repairing machinery.
___ Required to review/inspect own assigned work, the work of others, or facilities or structures.
Requires normal (or corrected to normal) vision/acuity:
___ Required to operate motor vehicles and/or heavy equipment such as forklifts.

Equal Employment Opportunity Statement

Envision, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

Envision, Inc. employs and advances in employment individuals with disabilities and protected veterans,and does not discriminate on the basis of disability or veteran status in its hiring or employment practices.

Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions of a position.

PHYSICAL REQUIREMENTS INCLUDE

In an average workday, employee must:Task None Occasional Frequent ConstantStand xWalk xSit xBend/stoop xClimb xReach above shoulders xSquat/crouch/kneel xPush/pull xLift xUsual amount X <10 lbs 11-25 lbs 26-50 lbs 51+ lbsCarry X <10 lbs 11-25 lbs 26-50 lbs 51+ lbs

Employee must use hands for repetitive action such as

Task Right Hand Left HandSimple grasping x Yes No Yes NoFirm grasping Yes x No Yes x NoFine manipulation x Yes No x Yes No

WORKING CONDITIONS INCLUDE

In an average workday, employee is exposed to:Task None Occasional Frequent ConstantGeneral shop or store conditions xGeneral office environment xHumid, extreme hot/cold temps (non-weather) xOutdoor weather conditions xFumes or airborne particles xFluorescent lights xMoving, mechanical parts xToxic chemicals xLoud noise intensity levels xRisk of electrical shockTravel for job