Account Manager - DLS

Envision; Farmers Branch (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Careers with purpose

Amazing 401K Retirement Plan

Envision Paid Life Insurance

Medical, Dental, Vision, FSA Plans

10 Paid Holidays

PTO & Vacation

Tuition Reimbursement

Job summary

Envision in Farmers Branch, TX, is seeking a Customer Account Manager to manage and grow a defined portfolio of customer accounts. You will serve as the primary point of contact, ensuring satisfaction and long-term relationship growth by understanding client needs and aligning Envision products to meet them.

The role requires 1–3 years of industrial customer service experience, strong communication and problem-solving skills, and proficiency in Microsoft Office and CRM tools.

Qualifications

• Education: High school diploma or equivalent, required.
• Experience: 1-3 years of customer service experience in an industrial industry.

Responsibilities

• Primary point of contact for assigned customer accounts.
• Build and maintain strong, long-term client relationships.
• Understand each customer’s business objectives and provide tailored solutions.
• Manage account onboarding, ongoing support, and renewals.
• Coordinate with internal teams to ensure timely delivery of products or services.
• Monitor account performance, usage, and satisfaction levels.
• Identify opportunities for account growth, upselling, and cross-selling.
• Prepare and present account reviews, reports, and recommendations.
• Resolve customer issues and elevate concerns as needed to ensure timely resolution.

Skills

Communication

Problem-solving

Interpersonal skills

Microsoft Office

CRM tools

Education

Bachelor Degree

Tools

Microsoft Dynamics AX

Job description

Job Details: Job Location: DLS Farmers Branch - Farmers Branch, TX, Position Type: Full Time, Education Level: Bachelor Degree, Salary Range: Undisclosed, Travel Percentage: 10%, Job Shift: First Shift, Job Category: Business Development, Working at Envision means having a job that’s more than just a way to make money. It's a job that makes a difference.

We offer team members:

• Careers with purpose
• Teamwork environment
• Amazing 401K Retirement Plan
• Envision Paid Life Insurance
• Medical, Dental, Vision, FSA Plans
• 10 Paid Holidays
• PTO & Vacation
• Tuition Reimbursement

POSITION SUMMARY

Manage and grow a defined portfolio of customer accounts. Serves as a primary point of contact for assigned clients, ensuring satisfaction, retention, and long-term relationship growth by understanding customer needs and aligning company products or services to meet those needs.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE

• Primary point of contact for assigned customer accounts.
• Build and maintain strong, long-term client relationships.
• Understand each customer’s business objectives and provide tailored solutions.
• Manage account onboarding, ongoing support, and renewals.
• Coordinate with internal teams (e.g. sales, operations, customer support, finance) to ensure timely accurate delivery of products or services.
• Monitor account performance, usage, and satisfaction levels.
• Identify opportunities for account growth, upselling, and cross-selling.
• Prepare and present account reviews, reports, and recommendations.
• Resolve customer issues and elevate concerns as needed to ensure timely resolution.
• Maintain accurate account records in ERP, CRM, and other internal systems.

Qualifications: JOB REQUIREMENTS INCLUDE

Education: High school diploma or equivalent, required.

Experience: 1-3 years of customer service experience in an industrial industry.

Knowledge/Skills:

• Strong communication, problem-solving, and interpersonal skills.
• Strong analytical skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with Microsoft Dynamics AX preferred.
• Ability to manage multiple priorities and meet deadlines.

SUPERVISORY RESPONSIBILITIES

Total Number of Employees Directly Supervising: 0

Number of Subordinate Supervisors Reporting to Position: 0

VISION REQUIREMENTS INCLUDE

Required to perform activities such as: preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact.

___ Required to perform activities such as: operating machinery and/or power tools at or within arm’s reach; performing non-repetitive tasks such as carpentry work or repairing machinery.

___ required to review/inspect own assigned work, the work of others, or facilities or structures.

Requires normal (or corrected to normal) vision/acuity:

___ Required to operate motor vehicles and/or heavy equipment such as forklifts.

COMMENTS

Envision, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

Envision, Inc. employs and advances in employment individuals with disabilities and protected veterans,and does not discriminate on the basis of disability or veteran status in its hiring or employment practices.

Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions of a position.

PHYSICAL REQUIREMENTS INCLUDE

In an average workday, employee must:

Task

Stand

Walk

Sit

Bend/stoop

Climb

Reach above shoulders

Squat/crouch/kneel

Push/pull

Lift

Usual amount

Carry

None

Occasional

Frequent

Constant

x

x

x

x

x

x

x

x

Usual amount

X <10 lbs

11-25 lbs

26-50 lbs

51+ lbs

Employee must use hands for repetitive action such as

Task

Right

Hand

Left

Hand

Simple grasping

Firm grasping

Fine manipulation

None

Occasional

Frequent

Constant

x Yes

No

Yes

x No

WORKING CONDITIONS INCLUDE

In an average workday, employee is exposed to

Task

General shop or store conditions

General office environment

Humid, extreme hot/cold temps (non-weather)

Outdoor weather conditions

Fumes or airborne particles

Fluorescent lights

Moving, mechanical parts

Toxic chemicals

Loud noise intensity levels

Risk of electrical shock

Travel for job

None

Occasional

Frequent

Constant