Account Manager - DLS

Dallas Lighthouse For The Blind; Farmers Branch (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401K Retirement Plan

Paid Life Insurance

Medical Insurance

Dental Insurance

Vision Insurance

FSA Plans

10 Paid Holidays

PTO & Vacation

Tuition Reimbursement

Job summary

Envision, Inc. in Farmers Branch, TX, is seeking a customer account specialist to manage and grow a defined portfolio, acting as primary contact for assigned clients and ensuring satisfaction.

You will onboard new customers, provide ongoing support, coordinate with sales, operations, and finance, monitor usage, identify upsell opportunities, and prepare reviews. Candidates should have 1–3 years in customer service in industrial sectors and strong communication skills, with proficiency in

Qualifications

• 1–3 years of customer service experience in an industrial industry.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint). Experience with Microsoft Dynamics AX preferred.

Responsibilities

• Serve as primary point of contact for assigned customer accounts.
• Build and maintain strong, long-term client relationships.
• Understand customer objectives and provide tailored solutions.
• Manage onboarding, ongoing support, and renewals.
• Coordinate with internal teams to ensure timely delivery of products or services.
• Monitor account performance, usage, and satisfaction; identify upsell opportunities.
• Prepare and present account reviews, reports, and recommendations.
• Resolve issues and escalate as needed to ensure timely resolution.
• Maintain accurate account records in ERP/CRM systems.

Skills

Communication skills

Problem solving

Interpersonal skills

Analytical skills

Excel

Word

PowerPoint

Customer service

Education

High school diploma

Tools

Microsoft Dynamics AX

Job description

Working at Envision means having a job that’s more than just a way to make money. It's a job that makes a difference.We offer team members:Careers with purposeTeamwork environmentAmazing 401K Retirement PlanEnvision Paid Life InsuranceMedical, Dental, Vision, FSA Plans10 Paid HolidaysPTO & VacationTuition ReimbursementPOSITION SUMMARYManage and grow a defined portfolio of customer accounts. Serves as a primary point of contact for assigned clients, ensuring satisfaction, retention, and long-term relationship growth by understanding customer needs and aligning company products or services to meet those needs.KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDEPrimary point of contact for assigned customer accounts.Build and maintain strong, long-term client relationships.Understand each customer’s business objectives and provide tailored solutions.Manage account onboarding, ongoing support, and renewals.Coordinate with internal teams (e.g. sales, operations, customer support, finance) to ensure timely accurate delivery of products or services.Monitor account performance, usage, and satisfaction levels.Identify opportunities for account growth, upselling, and cross-selling.Prepare and present account reviews, reports, and recommendations.Resolve customer issues and escalate concerns as needed to ensure timely resolution.Maintain accurate account records in ERP, CRM, and other internal systems.JOB REQUIREMENTS INCLUDEEducation: High school diploma or equivalent, required.Experience:1-3 years of customer service experience in an industrial industry.Knowledge/Skills:Strong communication, problem-solving, and interpersonal skills.Strong analytical skills.Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with Microsoft Dynamics AX preferred.Ability to manage multiple priorities and meet deadlines.SUPERVISORY RESPONSIBILITIESTotal Number of Employees Directly Supervising: 0Number of Subordinate Supervisors Reporting to Position: 0VISION REQUIREMENTS INCLUDECan be performed with or without assistive technology:X Required to perform activities such as: preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact.___ Required to perform activities such as: operating machinery and/or power tools at or within arm’s reach; performing non-repetitive tasks such as carpentry work or repairing machinery.___ Required to review/inspect own assigned work, the work of others, or facilities or structures.Requires normal (or corrected to normal) vision/acuity:___ Required to operate motor vehicles and/or heavy equipment such as forklifts.COMMENTSEnvision, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.Envision, Inc. employs and advances in employment individuals with disabilities and protected veterans,and does not discriminate on the basis of disability or veteran status in its hiring or employment practices.Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions of a position.PHYSICAL REQUIREMENTS INCLUDEIn an average workday, employee must:TaskNoneOccasionalFrequentConstantStandxWalkxSitxBend/stoopxClimbxReach above shouldersxSquat/crouch/kneelxPush/pullxLiftxUsual amountX <10 lbs11-25 lbs26-50 lbs51+ lbsCarryXUsual amountX <10 lbs11-25 lbs26-50 lbs51+ lbsEmployee must use hands for repetitive action such asTaskRightHandLeftHandSimple graspingx YesNoxYesNoFirm graspingYesx NoYesx NoFine manipulationxYesNoxYesNoWORKING CONDITIONS INCLUDEIn an average workday, employee is exposed toTaskNoneOccasionalFrequentConstantGeneral shop or store conditionsxGeneral office environmentxHumid, extreme hot/cold temps (non-weather)xOutdoor weather conditionsxFumes or airborne particlesxFluorescent lightsxMoving, mechanical partsxToxic chemicalsxLoud noise intensity levelsxRisk of electrical shockTravel for jobx