Account Manager

ENVISION INC; Wichita (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

ENVISION INC in Wichita, KS is seeking a dedicated account manager to oversee a defined portfolio of customer accounts. You will serve as the primary point of contact, ensuring satisfaction, retention, and long-term relationship growth by aligning company products with client needs.

Responsibilities include onboarding, ongoing support, and renewals; coordinating with sales, operations, and customer support to ensure timely and accurate delivery of products or services; monitoring account

Qualifications

• High school diploma or equivalent required.
• 1-3 years of customer service experience in an industrial industry.
• Proficiency in Microsoft Office; Dynamics AX preferred.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Primary point of contact for assigned customer accounts.
• Build and maintain strong, long-term client relationships.
• Understand each customer’s business objectives and provide tailored solutions.
• Manage account onboarding, ongoing support, and renewals.
• Coordinate with internal teams (sales, operations, customer support, finance) to ensure timely accurate delivery of products or services.
• Monitor account performance, usage, and satisfaction levels.
• Identify opportunities for account growth, upselling, and cross-selling.
• Prepare and present account reviews, reports, and recommendations.
• Resolve customer issues and escalate concerns as needed to ensure timely resolution.
• Maintain accurate account records in ERP, CRM, and other internal systems.
• Support our direct government sales channel customers.

Skills

Communication

Problem solving

Interpersonal skills

Attention to detail

Analytical skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Microsoft Dynamics AX

Job description

POSITION SUMMARYManage and grow a defined portfolio of customer accounts. Serves as a primary point of contact for assigned clients, ensuring satisfaction, retention, and long-term relationship growth by understanding customer needs and aligning company products or services to meet those needs.KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDEPrimary point of contact for assigned customer accounts.Build and maintain strong, long-term client relationships.Understand each customer’s business objectives and provide tailored solutions.Manage account onboarding, ongoing support, and renewals.Coordinate with internal teams (e.g. sales, operations, customer support, finance) to ensure timely accurate delivery of products or services.Monitor account performance, usage, and satisfaction levels.Identify opportunities for account growth, upselling, and cross-selling.Prepare and present account reviews, reports, and recommendations.Resolve customer issues and escalate concerns as needed to ensure timely resolution.Maintain accurate account records in ERP, CRM, and other internal systems.Support our direct government sales channel customersJOB REQUIREMENTS INCLUDEEducation: High school diploma or equivalent, required.Experience:1-3 years of customer service experience in an industrial industry.Knowledge/Skills:Strong communication, problem-solving, and interpersonal skills.Strong attention to detail required.Strong analytical skills.Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with Microsoft Dynamics AX preferred.Ability to manage multiple priorities and meet deadlines.SUPERVISORY RESPONSIBILITIESTotal Number of Employees Directly Supervising: 0Number of Subordinate Supervisors Reporting to Position: 0VISION REQUIREMENTS INCLUDECan be performed with or without assistive technology:X Required to perform activities such as: preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact.___ Required to perform activities such as: operating machinery and/or power tools at or within arm’s reach; performing non-repetitive tasks such as carpentry work or repairing machinery.___ Required to review/inspect own assigned work, the work of others, or facilities or structures.Requires normal (or corrected to normal) vision/acuity:___ Required to operate motor vehicles and/or heavy equipment such as forklifts.COMMENTSEnvision, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.Envision, Inc. employs and advances in employment individuals with disabilities and protected veterans,and does not discriminate on the basis of disability or veteran status in its hiring or employment practices.Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions of a position.PHYSICAL REQUIREMENTS INCLUDEIn an average workday, employee must:TaskNoneOccasionalFrequentConstantStandxWalkxSitxBend/stoopxClimbxReach above shouldersxSquat/crouch/kneelxPush/pullxLiftxUsual amountX <10 lbs11-25 lbs26-50 lbs51+ lbsCarryXUsual amountX <10 lbs11-25 lbs26-50 lbs51+ lbsEmployee must use hands for repetitive action such asTaskRightHandLeftHandSimple graspingx YesNoxYesNoFirm graspingYesx NoYesx NoFine manipulationxYesNoxYesNoWORKING CONDITIONS INCLUDEIn an average workday, employee is exposed toTaskNoneOccasionalFrequentConstantGeneral shop or store conditionsxGeneral office environmentxHumid, extreme hot/cold temps (non-weather)xOutdoor weather conditionsxFumes or airborne particlesxFluorescent lightsxMoving, mechanical partsxToxic chemicalsxLoud noise intensity levelsxRisk of electrical shockTravel for jobx