Account Manager

Envision, Inc.; Farmers Branch (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Careers with purpose

Teamwork environment

Amazing 401K Retirement Plan

Envision Paid Life Insurance

Medical, Dental, Vision, FSA Plans

10 Paid Holidays

PTO & Vacation

Tuition Reimbursement

Job summary

Envision, Inc. is seeking an Account Manager to manage a defined portfolio of customer accounts. You will be the primary contact for clients, ensuring satisfaction, retention, and growth by aligning Envision's products with customer needs.

You will nurture relationships, coordinate onboarding and renewals, and collaborate with sales, operations, and support teams to deliver value and drive account expansion.

Qualifications

• Education: High school diploma or equivalent is required.
• Experience: 1-3 years of customer service experience in an industrial industry.
• Skills: Strong communication, problem solving, interpersonal and analytical abilities; proficient with MS Office.

Responsibilities

• Serve as primary point of contact for assigned customer accounts.
• Build and maintain long-term client relationships.
• Understand customer objectives and provide tailored solutions.
• Manage account onboarding, ongoing support, and renewals.
• Coordinate with internal teams to ensure timely delivery of products/services.
• Monitor account performance, usage, and satisfaction levels.
• Identify opportunities for account growth, upselling, and cross-selling.
• Prepare and present account reviews, reports, and recommendations.
• Resolve customer issues and escalate as needed to ensure timely resolution.
• Maintain accurate account records in ERP/CRM and other systems.

Skills

Communication

Problem solving

Interpersonal skills

Analytical skills

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

Microsoft Dynamics AX

MS Excel

MS Word

PowerPoint

Job description

Working at Envision means having a job that’s more than just a way to make money. It's a job that makes a difference.

We offer team members:

• Careers with purpose.
• Teamwork environment.
• Amazing 401K Retirement Plan.
• Envision Paid Life Insurance.
• Medical, Dental, Vision, FSA Plans.
• 10 Paid Holidays.
• PTO & Vacation.
• Tuition Reimbursement.

POSITION SUMMARY:

Manage and grow a defined portfolio of customer accounts. Serves as a primary point of contact for assigned clients, ensuring satisfaction, retention, and long-term relationship growth by understanding customer needs and aligning company products or services to meet those needs.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE:

• Primary point of contact for assigned customer accounts.
• Build and maintain strong, long-term client relationships.
• Understand each customer’s business objectives and provide tailored solutions.
• Manage account onboarding, ongoing support, and renewals.
• Coordinate with internal teams (e.g. sales, operations, customer support, finance) to ensure timely accurate delivery of products or services.
• Monitor account performance, usage, and satisfaction levels.
• Identify opportunities for account growth, upselling, and cross-selling.
• Prepare and present account reviews, reports, and recommendations.
• Resolve customer issues and escalates concerns as needed to ensure timely resolution.
• Maintain accurate account records in ERP, CRM, and other internal systems.

Job Qualifications:

JOB REQUIREMENTS INCLUDE:

Education: High school diploma or equivalent, required.

Experience:

• 1-3 years of customer service experience in an industrial industry.

Knowledge/Skills:

• Strong communication, problem-solving, and interpersonal skills.
• Strong analytical skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with Microsoft Dynamics AX preferred.
• Ability to manage multiple priorities and meet deadlines.

SUPERVISORY RESPONSIBILITIES:

Total Number of Employees Directly Supervising: 0

Number of Subordinate Supervisors Reporting to Position: 0

VISION REQUIREMENTS INCLUDE:

Can be performed with or without assistive technology:

X Required to perform activities such as: preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact.

___Required to perform activities such as: operating machinery and/or power tools at or within arm’s reach; performing non-repetitive tasks such as carpentry work or repairing machinery.

___ Required to review/inspect own assigned work, the work of others, or facilities or structures.

Requires normal (or corrected to normal) vision/acuity:

___ Required to operate motor vehicles and/or heavy equipment such as forklifts.

COMMENTS:

Envision, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.

Envision, Inc. employs and advances in employment individuals with disabilities and protected veterans, and does not discriminate on the basis of disability or veteran status in its hiring or employment practices.

Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions of a position.