Account Manager - Austin, Tx

Pasona N A, Inc.; Austin (TX); Hybrid; USD 113,000 - 123,000; Full time

Benefits offered by this job

Semiannual bonus

Profit sharing

Commuter transportation benefits

Additional company benefits may apply

Job summary

Pasona N A, Inc. in Austin, TX is seeking an Account Manager to serve as the primary contact for assigned key customer accounts, building strong relationships and coordinating with internal teams.

The role requires understanding technical products, delivering value to customers, and developing account strategies with cross-functional partners; occasional onsite meetings and some coordination with overseas teams are expected.

Qualifications

• 6 to 8 years of experience in account management, sales, or customer relationship management in Semiconductor Industry.
• Experience managing major accounts and supporting sales targets.
• Strong relationship management, communication, and presentation abilities.
• Bachelor's degree in Business, Marketing, Engineering, or related field preferred.

Responsibilities

• Manage and develop relationships with key customer accounts.
• Serve as the primary liaison between customers and internal teams.
• Develop and execute account strategies for assigned customers.
• Identify customer needs and provide appropriate solutions.
• Address customer inquiries and concerns in a professional and timely manner.
• Coordinate with sales, engineering, manufacturing, finance, and support teams.
• Support account planning, presentations, negotiations, and customer meetings.
• Monitor account activity and support achievement of sales goals.
• Coordinate projects and follow through on customer requirements.
• Maintain accurate customer and account information.

Skills

Relationship management

Customer service

Communication skills

Presentation skills

Negotiation skills

Cross-functional collaboration

Account planning

Project coordination

Organizational skills

Problem-solving

Education

Bachelor's degree in Business, Marketing, Engineering, or related field

Tools

Microsoft Office

Job description

Account Manager

Location: Austin, TX

Salary Range: $113,000 to $123,000/year (base)

Employment Type: Full-time

Work Arrangement: Mostly Remote with occasional onsite meetings

Company Overview

A global manufacturing company serving the semiconductor industr y is seeking an experienced Account Manager to support key customer relationships in the Austin area.

This position is ideal for a customer-focused and self-motivated professional who is skilled in managing strategic accounts, coordinating across internal teams, and communicating effectively with both technical and non-technical stakeholders.

Position Summary

The Account Manager will serve as the primary point of contact for assigned customers and will be responsible for building strong relationships, supporting account strategy, addressing customer needs, and coordinating with internal teams.

This role requires the ability to understand technical products and services and clearly communicate their value to customers. The position will work closely with sales, engineering, manufacturing, finance, and other support teams.

Some evening meetings may be required to coordinate with overseas teams.

Key Responsibilities

• Manage and develop relationships with key customer accounts
• Serve as the primary liaison between customers and internal teams
• Develop and execute account strategies for assigned customers
• Identify customer needs and provide appropriate solutions
• Address customer inquiries and concerns in a professional and timely manner
• Coordinate with sales, engineering, manufacturing, finance, and support teams
• Support account planning, presentations, negotiations, and customer meetings
• Monitor account activity and support achievement of sales goals
• Coordinate projects and follow through on customer requirements
• Maintain accurate customer and account information

Qualifications

• 6 to 8 years of experience in account management, sales, or customer relationship management in Semiconductor Industrry
• Experience managing major customer accounts and supporting sales targets
• Strong relationship management and customer service skills
• Excellent communication and presentation abilities
• Strong negotiation and problem-solving skills
• Experience with account planning and strategy development
• Strong project coordination and cross-functional collaboration skills
• Excellent organizational skills and attention to detail
• Ability to analyze issues and identify effective solutions
• Bachelor's degree in Business, Marketing, Engineering, or a related field preferred
• Engineering background is a plus
• Japanese language ability is a plus but not required
• Strong working knowledge of Microsoft Office

Work Arrangement

This position is primarily remote. However, flexibility is required to attend onsite customer meetings and other business meetings in the Austin area.

Benefits

• Competitive salary
• Semiannual bonus opportunities
• Profit sharing
• Commuter transportation benefits
• Additional company benefits may apply