Account Manager (Bilingual Japanese)

Prosum; Santa Clara (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Prosuma is seeking an Account Manager in Santa Clara for a hybrid role focusing on inside sales and client relationships within the semiconductor equipment sector.

You will manage territories, present products, negotiate, and plan sales to meet corporate objectives, while traveling domestically and internationally as needed.

Qualifications

• Bachelor's degree in Business Administration or equivalent, or four to ten years' related experience.
• 7-10 years of similar experience.

Responsibilities

• Meets sales goals through territory management, product presentations, performance management, and effective sales planning.
• Travels through territory to call on customers and attend trade shows for opportunities.
• Develops new business through company/product positioning.
• Researches and compiles lists of prospective customers for leads from various sources.
• Researches market conditions and conducts feasibility studies for demand.
• Gathers, analyzes, and compares competitor data for benchmarking.
• Prepares presentation materials for sales/marketing.
• Calls on delinquent accounts and collects payments.
• Attends sales meetings to discuss status and prospects.
• Provides input on new product features to meet customer needs in the U.S.
• Builds and maintains relationships with key customers and accounts.
• Meets the sales quota discussed with management.
• Communicates with customers to process orders and provide updates.
• Follows up on sample, literature, and specification requests.
• Maintains records/logs of important calls and information.
• Compiles statistics and prepares reports for management.
• Seeks continuous improvement in processes.
• Performs other duties as assigned.

Skills

Analysis

Initiative

Judgment

Time Management

Dependability

Diplomacy

Ethics

Employee Development

Flexibility

Leadership

Negotiation

Planning

Presentation

Problem Solving

Supervisory

Education

Bachelor's degree in Business Administration

Job description

Our client is seeking an Account Manager that is responsible for inside sales and client relationships for a hybrid position out of Santa Clara within the semiconductor industry. This will be a direct hire role. This role require 50% domestically and internationally and is requiring semiconductor capital equipment experience.

Duties and Responsibilities

Account Manager & Business Development

This position is responsible for meeting sales goals by performing territory management, product presentations, performance management, successful negotiation, and effective sales planning to assist the company in meeting the corporate objectives.

Business Development

• Achieves the sales quota which is discussed and agreed between the incumbent and management.
• Travels through assigned territory to call on existing and prospective customers, and to attend trade shows for business opportunities.
• Develops new businesses through introduction of the company and product positioning.
• Researches and compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trades shows, Internet Web sites, referrals and other sources.
• Researches market conditions and conducts feasibility studies to determine market demand for existing and new products or services.
• Gathers, analyzes, and compares competitor data and pricing to that of the Company for benchmarking purposes in evaluating market position.
• Prepares presentation materials for sales and marketing purposes.
• Calls on delinquent accounts and collects payments.
• Attends departmental sales meetings to discuss project status and prospective customers.
• Provides input to management on new product or service features to be developed to meet current and future customer needs in the U.S.
• Builds and maintains relationships with key customers and accounts.
• Achieves the sales quota which is discussed and agreed between the incumbent and management.

Account Management

• Communicates with customers via phone or email; receives and processes purchase orders, purchase confirmations, invoices, order cancellations or changes in product/delivery schedules.
• Informs customers of prices, shipping dates, anticipated delays, and any additional information needed by customers.
• Follows up on sample, literature, and specification requests.
• Understands every account/customer special requirements, and ensures such items are recorded and properly outlined for each sales order.
• Reviews orders for accuracy and product availability; enters orders into the system.
• Checks inventory level and places purchase orders.
• Investigates customers' complaints and inquiries and provides solutions.
• Completes requests for return merchandise authorization (RMA) and failure analysis
• Maintains records or logs of important customer calls received or information provided.
• Compiles statistics and prepares various reports for management.

Other & Miscellaneous

• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs other duties and projects as assigned by Company management.
• Maintains high ethical standards in the work place.
• Reports all irregular issues and problems to management for solution.
• Maintains good communication with supervisors, other staff members, customers and others.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area including any work conducted at customer sites.

Job Requirements

Minimal Required Essential Job Skills: Analysis, Initiative/Follow-through, Judgment, Time Management, Dependability/Commitment, Diplomacy, Ethics, Employee Development, Flexibility/Adaptability, Leadership, Negotiation, Planning & Organization, Presentation, Problem-Solving, Supervisory.

Qualifications Education & Work Experience: Bachelor's degree (B.A.) in Business Administration or equivalent from four-year college or university; or four to ten years' related experience and/or training; or equivalent combination of education and experience. 7-10 years of similar experience.