Account Manager

Axxiom Elevators; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

The Account Manager at Axxiom Elevators in Tempe, AZ oversees client relationships, ensuring satisfaction, retention, and growth. You will be the main point of contact, coordinating services and addressing concerns to drive opportunities.

You will identify upsell opportunities, coordinate with internal teams to deliver products on time, monitor performance, and provide clear reports to clients and management while staying informed on industry trends.

Qualifications

• Must have strong relationship-building skills and customer focus.
• Experience managing accounts and driving growth.
• Ability to communicate clearly with clients and internal teams.

Responsibilities

• Manage and maintain strong relationships with assigned clients
• Serve as the primary point of contact for client inquiries and issues
• Identify opportunities for account growth and upselling
• Coordinate with internal teams to deliver products or services on time
• Monitor account performance and prepare reports for clients and management
• Ensure client satisfaction and resolve problems promptly
• Maintain accurate records of client communications and activities
• Stay informed on industry trends and competitors to provide strategic insights

Skills

Relationship management

Account management

Upselling

Client communication

Cross-functional coordination

Reporting

Strategic insights

Job description

The Account Manager oversees client relationships, ensuring satisfaction, retention, and growth. This role acts as the main point of contact for clients, coordinating services, addressing concerns, and driving business opportunities.

Key Responsibilities:

• Manage and maintain strong relationships with assigned clients
• Serve as the primary point of contact for client inquiries and issues
• Identify opportunities for account growth and upselling
• Coordinate with internal teams to deliver products or services on time
• Monitor account performance and prepare reports for clients and management
• Ensure client satisfaction and resolve problems promptly
• Maintain accurate records of client communications and activities
• Stay informed on industry trends and competitors to provide strategic insights