Account Manager

Direct Traffic Solutions; Boca Raton (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Direct Traffic Solutions is seeking an Account Manager to lead on key client accounts and foster strong relationships. The role focuses on resolving client questions and issues while driving satisfaction and upsell opportunities.

You will collaborate with sales, customer service, and product teams to enhance the overall customer experience. Ideal candidates have experience in account management, a track record of developing new business with existing and new customers, and the ability to

Qualifications

• Experience in account management and developing new business opportunities.
• Excellent cross-functional collaboration with customer service and product development.
• Ability to manage client relationships and address issues promptly.
• Proven ability to juggle multiple account management projects with sharp attention to detail.

Responsibilities

• Oversee customer account management, including developing new business and negotiating contracts to maximize profits.
• Collaborate cross-functionally with sales, service, and product teams to keep clients satisfied and engaged.
• Ensure timely and successful delivery of solutions aligned with customer needs and objectives.

Skills

Communication skills

Negotiation

Presentation skills

Attention to detail

Tools

CRM software

Job description

We are looking for highly motivated an Account Manager to join our team. This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions.

The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.

Responsibilities:

• Oversee customer account management - Includes developing new business along with negotiating contracts and agreements to maximize profits.
• Collaborate cross-functionally - Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
• Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.

Requirements:

• Strong verbal and written communications skills
• Excellent listening, negotiation, and presentation abilities
• Familiarity with CRM software preferred
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level