Account Manager

ADP Middleware Test Company; Montgomery (AL); On-site; USD 70,000 - 100,000; Full time

Job summary

ADP Middleware Test Company is seeking an Account Manager to serve as the primary liaison with key client accounts, delivering exceptional service and fostering long-term relationships. You will manage large accounts, understand client needs, anticipate challenges, and provide tailored solutions that drive growth.

You will identify new business opportunities within existing accounts, expand market presence, and collaborate with sales, marketing, and product teams to align client needs with

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• Proven experience in account management, especially with large or key accounts.
• Strong understanding of new business development processes and customer account management.
• Excellent communication and interpersonal skills to build and maintain client relationships.
• Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

• Manage and nurture relationships with large and key accounts to ensure client satisfaction and retention.
• Develop and execute strategic account plans to identify growth opportunities within assigned accounts.
• Serve as the main point of contact for customer accounts, addressing inquiries and coordinating with internal teams.
• Monitor account performance metrics and prepare regular reports for stakeholders.
• Collaborate with sales, marketing, and product teams to align client needs with offerings and deliver customized solutions.

Skills

Account management

Client relationships

Strategic planning

CRM software

Communication

Negotiation

Cross-functional collaboration

Education

Bachelor's degree in Business

Tools

Salesforce

Microsoft Office

Job description

The Account Manager will serve as the primary liaison between our company and key client accounts, ensuring the delivery of exceptional service and fostering long-term relationships. This role is critical in managing large accounts by understanding client needs, anticipating challenges, and providing tailored solutions that drive business growth. The successful candidate will be responsible for identifying new business opportunities within existing accounts and expanding our market presence. They will collaborate closely with internal teams to coordinate resources and deliver on client expectations efficiently. Ultimately, the Account Manager will contribute significantly to the company’s revenue objectives by maintaining high client satisfaction and securing repeat business.

Job Responsibilities

About the Role

The Account Manager will serve as the primary liaison between our company and key client accounts, ensuring the delivery of exceptional service and fostering long-term relationships. This role is critical in managing large accounts by understanding client needs, anticipating challenges, and providing tailored solutions that drive business growth. The successful candidate will be responsible for identifying new business opportunities within existing accounts and expanding our market presence. They will collaborate closely with internal teams to coordinate resources and deliver on client expectations efficiently. Ultimately, the Account Manager will contribute significantly to the company’s revenue objectives by maintaining high client satisfaction and securing repeat business.

Job Responsibilities

• Manage and nurture relationships with large and key accounts to ensure client satisfaction and retention.
• Develop and execute strategic account plans to identify growth opportunities and new business development within assigned accounts.
• Serve as the main point of contact for customer accounts, addressing inquiries, resolving issues, and coordinating with internal teams.
• Monitor account performance metrics and prepare regular reports to communicate progress and insights to stakeholders.
• Collaborate with sales, marketing, and product teams to align client needs with company offerings and deliver customized solutions.

Minimum Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience in account management, specifically handling large or key accounts.
• Strong understanding of new business development processes and customer account management.
• Excellent communication and interpersonal skills to build and maintain client relationships.
• Proficiency in CRM software and Microsoft Office Suite.

Preferred Qualifications

• Experience working in a B2B environment or within the industry relevant to the company’s products or services.
• Advanced degree or professional certification in sales or account management.
• Demonstrated success in managing multi-million dollar accounts.
• Familiarity with data analysis tools to interpret account performance and market trends.
• Ability to travel as needed to meet with clients and attend industry events.

Skills

The required skills such as managing large accounts and key accounts are essential for daily interactions with clients, ensuring their needs are met and expectations exceeded. Account management expertise enables the candidate to coordinate effectively with internal teams to deliver solutions tailored to each customer account. New business development skills are utilized to identify and pursue growth opportunities within existing accounts, contributing to the company’s expansion goals. Strong communication and negotiation skills facilitate building trust and long-lasting relationships with clients. Additionally, proficiency in CRM tools supports efficient tracking of account activities and performance, enabling data-driven decision-making.