Account Manager

1 Hotels; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

1 Hotels in New York seeks a customer success professional who can identify customer needs, communicate effectively with clients and internal teams to ensure success with our platform.

You will build relationships, visit customers to uncover growth opportunities, and manage health reporting for accounts.

The role requires strong communication, proactive problem solving, and a client-focused mindset to drive retention and expansion.

Qualifications

• Articulate and well accustomed to a client facing role.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Skills

Client facing

Job description

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Qualifications

• Articulate and well accustomed to a client facing role