Account Manager

Big Voodoo Interactive; Easthampton (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Big Voodoo Interactive is seeking an Account Manager who will act as the primary client contact, ensuring satisfaction and alignment with client goals. You will nurture relationships, relay client needs to cross-functional teams, and drive opportunities for new and repeat business.

You will own all client communications, manage deliverables, and coordinate with the Account Director and other stakeholders to uphold quality and timelines.

Qualifications

• Proven Account Management skills to create, maintain and enhance customer relationships.
• Minimum 3 years of Account/project management experience.
• Extremely detail oriented.
• Technical competence (understand software, hardware, networks, etc).
• Motivated, goal oriented, persistent and a skilled negotiator.
• High level of initiative and work well in a team environment.
• Excellent written and oral communication skills.
• Handles stressful situations and deadline pressures well.
• Plans and carries out responsibilities with minimal direction.

Responsibilities

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
• Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales or other support.
• Communicates the client's goals and represent the client's interests to the team.
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.

Skills

Account management

Project management

Attention to detail

Technical competence

Negotiation

Teamwork

Communication

Stress management

Initiative

Independence

Job description

The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will build relationships with clients to encourage new and repeat business opportunities.

Responsibilities:

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
• Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales or other support.
• Communicates the client's goals and represent the client's interests to the team.
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.

Requirements:

• Proven Account Management skills required in order to create, maintain and enhance customer relationships
• Minimum 3 years of Account/project management experience
• Extremely detail oriented
• Technical competence (understand software, hardware, networks, etc)
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction