Account Manager - Inside Sales

Kloeckner Metals - Americas; Columbus (MS); On-site; USD 55,000 - 75,000; Full time

Job summary

Kloeckner Metals - Americas is seeking an Account Manager to serve as the primary contact for assigned accounts. The role focuses on developing relationships with customers, connecting with key executives, and identifying new opportunities within existing accounts.

The ideal candidate will have 1+ years of experience, excellent listening/negotiation/presentation skills, and a customer-service mindset focused on prioritizing tasks and managing multiple accounts.

Qualifications

• 1+ years of relevant work experience.
• Bachelor’s degree or degree with equivalent relevant work experience, preferred.
• Excellent listening, negotiation, and presentation skills.
• Customer service oriented.
• Ability to prioritize tasks and manage multiple customer accounts.
• Problem-solving and analytical skills to interpret sales performance and market trends.
• Results driven individual with high-performance standards of themselves and others.

Responsibilities

• Process timely and accurate orders in accordance with customer needs.
• Build and maintain strong, long-term client relationships.
• Develop trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
• Negotiate contracts and close agreements to maximize profits.
• Develop new business with existing customers and/or identify areas of improvement to meet sales quotas.
• Collaborate with sales team to identify and grow opportunities within territory.
• Coordinate with management to assure optimum lead-time and inventory levels.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Advise management of challenging customer requests and elevate issues as needed.
• Other related duties as assigned.

Skills

Listening skills

Negotiation

Presentation skills

Customer service oriented

Prioritization & multitasking

Problem-solving & analytics

Results-driven

Education

Bachelor’s degree or degree with equivalent relevant work experience

Job description

Job Summary

The Account Manager is an internal sales role that serves as the primary point of contact for all matters specific to assigned accounts. The Account Manager is responsible for developing strong relationships with customers, connecting with key business executives and stakeholders, and identifying new business opportunities among existing customers.

Job Responsibilities

• Process timely and accurate orders in accordance with customer needs
• Build and maintain strong, long-term client relationships
• Develop trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
• Negotiate contracts and close agreements to maximize profits
• Develop new business with existing customers and/or identify areas of improvement to meet sales quotas
• Collaborate with sales team to identify and grow opportunities within territory
• Coordinate with management to assure optimum lead-time and inventory levels
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Advise management of challenging customer requests and elevate issues as needed
• Other related duties as assigned

Preferred Education And/or Experience

• 1+ years of relevant work experience
• Bachelor’s degree or degree with equivalent relevant work experience, preferred
• Excellent listening, negotiation, and presentation skills
• Customer service oriented
• Ability to prioritize tasks and manage multiple customer accounts
• Problem-solving and analytical skills to interpret sales performance and market trends
• Results driven individual with high-performance standards of themselves and others