Account Manager

3 Little Birds Interactive; Newport Beach (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading SaaS company in California seeks an Account Manager to ensure client satisfaction with their platform. This role involves managing day-to-day communications, providing ongoing training, and assisting clients with their needs. The ideal candidate will work closely with the Technical Support team to resolve issues and document enhancements. The role also includes generating reports and identifying up-sell opportunities within existing accounts. Candidates should be proactive and customer-oriented.

Responsibilities

• Serve as the face of the company and ensure client satisfaction.
• Manage day-to-day communications with clients after onboarding.
• Provide ongoing support and training for existing and new features.
• Coordinate client outreach and follow-up on updates.
• Assist in creating product documentation like user guides.
• Work with Technical Support to troubleshoot client issues.
• Generate reports and perform data analysis based on client needs.
• Identify up-sell opportunities within existing clients.

Job description

Responsibilities

• Part of the Client Service team, the Account Manager serves as the face of the company and is responsible for clients continued satisfaction with the SaaS platform.
• Manage day to day communications with client once on-boarding and training is complete
• Provide ongoing support and training to client for existing and new features
• Coordinate client outreach and follow-up on system updates, maintenance, and other subjects as necessary
• Assist in creating and/or maintaining product documentation such as user guides, FAQ, and other training materials
• Work closely with the Technical Support team to troubleshoot problems and document product enhancement requests from clients
• Generate reports and perform data analysis per clients needs
• Identify up-sell opportunities to expand The company’s offering within existing clients

Qualifications