Account Manager

Ignite Industrial Professionals; Grove City (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Ignite Industrial Professionals is seeking a Customer Success/Account Manager to drive customer outcomes by understanding needs and coordinating with internal teams. You will engage with customers to mitigate issues and ensure success with our platform.

The role involves cross-functional collaboration, relationship building, and periodic site visits to identify growth opportunities and maintain account health. Some travel to customer sites is required.

Qualifications

• Previous staffing account management experience.
• Articulate and well accustomed to a client facing role.
• Willingness and ability to travel between sites.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success.
• Create and maintain relationships with customers to better understand and achieve their needs.
• Make visits to our customers to identify opportunities for growth within our platform.
• Manage all reporting about the health of customers' accounts.

Skills

Relationship building

Communication skills

Travel readiness

Job description

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Qualifications

• Previous staffing account management experience
• Articulate and well accustomed to a client facing role
• Willingness and ability to travel between sites