Account Manager

American Fidelity Corporation; Harrisburg (Dauphin County); On-site; USD 65,000 - 90,000; Full time

Job summary

American Fidelity Corporation is seeking a customer success professional who can identify the needs of new and current customers to help them succeed with our product. You will communicate effectively with clients and internal teams to understand and mitigate issues.

As part of a cross-functional team, you will build relationships, visit customers to spot growth opportunities, and manage reporting on account health to drive ongoing success.

Qualifications

• Must have client-facing experience and strong communication skills.
• Ability to understand customer needs and convey them to internal teams.
• Proactive approach to building relationships and identifying opportunities.

Responsibilities

• Collaborate cross-functionally with stakeholders to support customer success.
• Build and maintain relationships to understand customer needs.
• Visit customers to identify growth opportunities within our platform.
• Track and report health metrics of customer accounts.

Skills

Client-facing communication

Stakeholder management

Relationship building

Job description

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Qualifications

• Articulate and well accustomed to a client facing role