Account Director — Client Success & Operations

SBM Management Services, LP; Redmond (WA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Benefits package

Job summary

SBM Management Services, LP is seeking an Assistant Account Director in Redmond, WA to oversee service delivery and manage client relationships. The role focuses on maintaining strong customer partnerships, achieving service levels, and driving profitable contracts across multiple sites.

You will coordinate with the Account Director, leverage subject-matter experts, and conduct regular governance with vendors and clients. Some travel may be required to support on-site locations.

Qualifications

• Bachelor's degree required; 5+ years in facilities management or janitorial ops.
• Proven success managing service contracts, KPIs, labor utilization, and customer satisfaction.

Responsibilities

• Oversee day-to-day account operations and serve as the primary client contact.
• Develop and manage client relationships to meet service levels.
• Negotiate contracts to maximize profit and ensure compliance.
• Forecast sales results and contribute to annual forecasts.
• Collaborate with site managers and Account Director on vendor programs.

Skills

Client relationships

SLA management

Contract negotiations

Vendor management

Communication

Team leadership

Regulatory compliance

Problem solving

Education

Bachelor's degree

Tools

CMMS

Microsoft Office

Job description

SBM Management Services, LP is seeking an Assistant Account Director in Redmond, WA to oversee service delivery and manage client relationships. The role focuses on maintaining strong customer partnerships, achieving service levels, and driving profitable contracts across multiple sites.

You will coordinate with the Account Director, leverage subject-matter experts, and conduct regular governance with vendors and clients. Some travel may be required to support on-site locations.