Account Representative

Schweitzer Engineering Laboratories, Inc.; West Virginia; On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Superior benefits

Employee ownership

401(k) options

ESOP

Training and development

Job summary

Schweitzer Engineering Laboratories, Inc. is seeking an Account Representative to provide world-class customer care and regional support.

You will process orders, quotes, and RMA's, negotiate pricing, and coordinate customer visits while maintaining customer specifications. The role requires 3+ years in customer service, an associate degree (bachelor's preferred), strong computer skills, and the ability to travel up to 15%.

Qualifications

• Minimum of 3 years of customer service experience.
• Associate degree or related business experience.
• Bachelor’s degree preferred.
• Strong computer skills.
• Travel up to 15% of the time.
• Ability to learn concepts and technical details of products.
• Excellent writing, proofreading, documentation, and communication skills.
• Ability to learn new skills and assume new responsibilities.
• Ability to work cooperatively in a team environment.
• Experience with ERP or CRM tools.
• Experience in a technical sales environment.

Responsibilities

• Providing world-class customer care to both internal and external customers.
• Engaging in regional customer support activities, including accurate entry of orders & quotes, RMA's, pricing negotiation, contract negotiation, customer visit support, and creation/maintenance of customer unique specifications.
• Communicating with customers and global account managers on deliverables and any additional customer service issues independently.
• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
• Assist the management with reporting and monitoring of regional performance.
• Own customer feedback tracking and driving to customer satisfaction.
• Order office supplies, coordinate internal and customer meetings, and provide administrative/office support as needed.

Skills

Customer service experience

Strong computer skills

Excellent writing and communication

Teamwork and collaboration

Ability to learn new skills

ERP/CRM experience

Technical sales experience

Travel up to 15% willingness

Education

Associate degree or related business experience

Bachelor's degree preferred

Tools

ERP

CRM tools

Job description

As a Account Representative a typical day might include the following:

Account Representative Responsibilities

• Providing world-class customer care to both internal and external customers.
• Engaging in regional customer support activities, including accurate entry of orders & quotes, RMA's, pricing negotiation, contract negotiation, customer visit support, and creation/maintenance of customer unique specifications.
• Communicating with customers and global account managers on deliverables and any additional customer service issues independently.
• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
• Assist the management with reporting and monitoring of regional performance.
• Own customer feedback tracking and driving to customer satisfaction.
• Order office supplies, coordinate internal and customer meetings, and provide administrative/office support as needed.

This job might be for you if you have:

Qualifications

• A minimum of 3 years of customer service experience.
• An associate degree or related business experience.
• A bachelor’s degree is preferred.
• Strong computer skills.
• The ability to travel up to 15% of the time.
• The ability to learn concepts and technical details of products.
• Excellent writing, proofreading, documentation, and communication skills.
• The ability to learn new skills and assume new responsibilities.
• The ability to work cooperatively in a team environment.
• Experience with ERP or CRM tools.
• Experience in a technical sales environment.

Location

While Pullman, WA is the preferred location for this role, we are open to candidates based in any U.S. SEL office. Proximity to a major airport is strongly preferred.

Benefits

• Competitive pay.
• Superior benefits.
• Inspiring work.
• People are at the core of our company and we hire employee-owners.
• We welcome you to learn more about how we support employees.
• We’re 100% employee owned.
• Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
• We offer top tier medical, prescription, dental, vision, life, and disability insurance.
• We recognize the importance of a healthy life balance and offer:
• 10 paid holidays
• annual vacation accrual starting at 12 days
• 9 paid sick days
• paid family and medical leave that covers 90% of your pay.
• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

Pay Range

Pay Range Data We anticipate filling this position as an Account Representative $30.00-$45.00 per hour. We are open to reviewing additional candidates with more or less experience, and the salary range may differ if filled at a different level. We base our starting pay offer and title on location and job-related factors such as candidate experience, training, knowledge, and skills.

Equal Opportunity Employer

SEL is an Equal Opportunity Employer: Vets/Disabled.

About SEL

SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost. A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since 1984 and now serves customers worldwide. Our mission is simple: to make electric power safer, more reliable, and more economical.