Account Associate - State Farm Agent Team Member

Robin Lonas - State Farm Agent; Juneau (AK); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Hiring Bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Job summary

Robin Lonas - State Farm Agent is seeking an Account Associate to support daily operations and customers’ success. You will grow our agency through meaningful customer relations and by acting as the liaison between client needs and our departments.

You will manage accounts, assist with policy changes, process claims, and coordinate with underwriters to ensure timely policy issuance. This role offers a hiring bonus, health insurance, 401(k) and a flexible schedule to promote work-life balance and

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Attention to detail

Excellent customer service

Communication skills

Job description

Benefits:

• Hiring Bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I’ve proudly owned my agency for 8 years, but my State Farm journey began long before that — I spent 21 years as a team member before becoming an agent myself. I know exactly what it’s like to be in the role I’m hiring for, and that experience shapes how I lead, support, and develop my team every day.

We’re a small but mighty group — currently 4 team members and looking to grow to 5 or 6 — and our office truly feels like a family. Everyone has a voice, and we work together to help our customers while creating a positive, encouraging atmosphere where people enjoy coming to work.

Community involvement is a big part of who I am and what our agency stands for. I’m an active Rotarian, a member of the Chamber of Commerce, and part of 100 Women Who Care. We also sponsor local youth programs and take pride in giving back wherever we can.

Team members enjoy great benefits including a 401k, health benefits, a hiring bonus, and the flexibility needed for a healthy work-life balance. This is a place where you can grow, feel supported, and make a real difference — both in your career and in the community.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Robin Lonas - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.