Account Associate - State Farm Agent Team Member

Loc Vo; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Loc Vo, a State Farm agent in Chicago, seeks an Account Associate to drive customer success and agency growth. You will nurture relationships, update client data, process inquiries, and coordinate with underwriters to ensure timely policy issuance.

As a friendly, attentive team player, you’ll grow with a small three-person office that values reliability, proactive communication, and community focus. Training and development are provided in a supportive environment, and you’ll participate in

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Customer service

Communication

Organization

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in December 2006 and is a small, close-knit team of three who work together to create a positive and supportive environment for both our customers and each other. Before becoming an agent, I worked as an Account Manager with AT&T, which gave me a strong foundation in customer service, relationship-building, and problem-solving.

I’m a family man with three kids, and when I’m not in the office, I enjoy traveling and spending time with them. I’m also very involved with my children’s schools, staying active in the community and supporting local activities whenever I can.

We offer a flexible, family-oriented environment where team members feel supported and valued. Our perks include free snacks and drinks, team-building events, and team outings. We also provide a 401(k), health benefits, and licensing reimbursement to help support both personal and professional growth.

Our office culture is positive, dependable, and team-focused. As a small group, we rely on each other and work closely together each day. We’re looking for someone who is a go-getter, a true team player, and brings a positive, driven attitude to the role. If you’re dependable and want to be part of a supportive, close-knit team, this could be a great fit for you.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Loc Vo - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.