Account Associate - State Farm Agent Team Member

Rob Cutting - State Farm Agent; Wilmington (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Advancement opportunity

Paid time off

Training & development

Job summary

Rob Cutting - State Farm Agent is seeking a proactive Account Associate Team Member to support daily operations and drive customer success. You will nurture client relationships, assist with policy changes, and help connect customers with the right State Farm products and services.

The role emphasizes organized, detail-oriented individuals who thrive in a collaborative team and are eager to grow within a supportive office environment.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Communication skills

Insurance experience

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency has proudly served the community since 2009 and is home to a talented team of five experienced professionals who share a passion for helping others. I’ve been a business owner my entire life, which has given me a deep appreciation for hard work, structure, and teamwork - qualities that define the way our office operates today.

Outside of work, I live on the beach and a horse farm, where my love for horses keeps me busy. Family is everything to me - I’m one of nine children and a proud grandparent to eight grandchildren. Our office is also pet-friendly, and we’re big supporters of local police, fire departments, and veterans’ organizations.

We offer paid vacation, holidays off, bonuses, and a 401k plan. We also reimburse licensing costs and take pride in providing some of the best hands-on training available for new team members to succeed long-term.

Our office culture is organized, supportive, and built on mutual respect. With a structured environment and a highly experienced team, everyone plays an important role in helping one another achieve success. We’re looking for someone who is organized, driven, and motivated - someone who’s ready to learn, grow, and become part of a close, dependable team.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Rob Cutting - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.