Account Associate - State Farm Agent Team Member

Jon Laporte - State Farm Agent; Bay City (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jon Laporte - State Farm Agent is seeking an Account Associate to support daily operations and enhance customer relations in Bay City, Michigan. The role focuses on managing client accounts, marketing relevant products, and ensuring customer needs are met with a friendly, sales-minded approach.

The position offers a flexible, balanced work environment with opportunities for advancement and a strong emphasis on work-life balance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Communication skills

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I’ve been an agent with since 2016 and currently lead a team of nine. Over the years, I’ve focused on building a strong, supportive team environment where people can grow and succeed together.

Outside of the office, I’ve been married for over 28 years and have three children. I’ve also spent time coaching youth sports in Bay City, which reflects my passion for mentorship, teamwork, and helping others develop.

Our agency offers a 401(k), licensing reimbursement, and a strong emphasis on work-life balance. We’re very flexible and understand the importance of balancing work with personal life. We also believe in celebrating success—whether that’s through team dinners, outings, or simply recognizing each other’s wins along the way.

Our culture is supportive, team-oriented, and built around helping each other succeed. If you’re looking for a place where you can grow your career while being part of a team that values balance, recognition, and collaboration, this could be a great fit for you.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Jon Laporte - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.