Account Associate - State Farm Agent Team Member

Robbie Anderson - State Farm Agent; North Olmsted (OH); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Robbie Anderson - State Farm Agent is seeking an Account Associate to support daily operations and customer success. You will grow the agency through meaningful client relations and assist with policy changes and inquiries.

We offer licensing covered by the agency, a 401(k), performance-based bonus, competitive salary, flexible schedule, opportunities for advancement, paid time off, and ongoing training and development. Join a family-owned team focused on growth and community.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Job description

Benefits

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency has proudly served customers for over 9 years and has grown into a team of 13 across two office locations. As a family-owned and operated agency, we've built our success on strong relationships, exceptional customer service, and creating opportunities for our team members to grow and succeed.

Giving back is an important part of who we are. Our agency actively supports local charities and community initiatives, and we take pride in making a positive impact both inside and outside the office.

For our team, we offer health benefits, a 401(k), licensing costs paid up front, and a strong commitment to work-life balance. We believe that investing in our team creates an environment where people can build rewarding, long-term careers.

Our culture is energetic, supportive, and growth-oriented. We work hard, celebrate success, and genuinely enjoy spending time together as a team. We're looking for individuals who are coachable, motivated, and eager to grow both personally and professionally. If you're looking for an opportunity where your contributions matter and your success is supported, we'd love to meet you.

"Money doesn't buy happiness, but happy people are usually successful and make money. My job is to provide an environment where my employees want to show up every day, create a positive culture, and thrive." – Robbie Anderson, Owner/Agent

ROLE DESCRIPTION

As Account Associate - State Farm Agent Team Member for Robbie Anderson - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.