Accessible Tech Support & Customer Advocate

Communication Service for the Deaf (CSD); Sonora (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Communication Service for the Deaf (CSD) in California seeks a customer-focused support specialist to assist residents with accessible telecommunications equipment and services. You will educate users, troubleshoot devices, and maintain accurate records in a state contract environment.

Responsibilities include coordinating with providers, scheduling field visits with Field Advisors, and ensuring confidentiality while delivering high-quality support to the deaf and hard-of-hearing community.

Qualifications

• Familiarity with telecommunication equipment and accessible devices (TTY, CapTel, etc.)
• Excellent oral, visual, and written communication skills
• Strong organizational, record-keeping, and time-management abilities
• Ability to learn and apply policy and privacy requirements
• Experience in customer service in a service-oriented environment
• Knowledge of local/state/national resources for the deaf community

Responsibilities

• Assist disabled California residents with equipment selection and orders
• Provide education and training on available services
• Troubleshoot equipment issues and document resolution steps
• Maintain program database logs to ensure compliance
• Coordinate with providers to resolve customer complaints
• Schedule field visits and coordinate with Field Advisors
• Document customer interactions accurately in program files
• Work with Service Center staff to schedule or host events
• Maintain confidentiality and comply with policies

Skills

Customer service

Technical support

Communication skills

Privacy & confidentiality

Multitasking

Education

High School diploma

Tools

MS Office

Database software

Job description

Communication Service for the Deaf (CSD) in California seeks a customer-focused support specialist to assist residents with accessible telecommunications equipment and services. You will educate users, troubleshoot devices, and maintain accurate records in a state contract environment.

Responsibilities include coordinating with providers, scheduling field visits with Field Advisors, and ensuring confidentiality while delivering high-quality support to the deaf and hard-of-hearing community.