Accessible Telecom Support Specialist - Part-Time

Communication Service for the Deaf (CSD); Santa Rosa (CA); On-site; USD 20,664 - 27,552; Part time

Job summary

Communication Service for the Deaf (CSD) is seeking a part-time support role for the California Field Operations Coordinator in Santa Rosa. This position assists disabled residents with telecommunication equipment selection and training, ensuring compliance with program standards.

Ideal candidates will have customer service experience and strong communication skills to serve California’s diverse populations. Responsibilities include providing technical support and maintaining service records.

Qualifications

• Minimum of 6 – 12 months of previous customer service experience.

Responsibilities

• Assist disabled residents in selecting accessible telecommunication equipment.
• Provide troubleshooting and technical support for equipment.
• Maintain program database logging service records.
• Coordinate with providers to resolve customer complaints.

Skills

Familiarity with telecommunications access options

Consumer-relations skills

Excellent communication skills

Multi-tasking and organizational skills

Database and MS Office knowledge

Education

High School diploma or equivalent

Job description

Communication Service for the Deaf (CSD) is seeking a part-time support role for the California Field Operations Coordinator in Santa Rosa. This position assists disabled residents with telecommunication equipment selection and training, ensuring compliance with program standards.

Ideal candidates will have customer service experience and strong communication skills to serve California’s diverse populations. Responsibilities include providing technical support and maintaining service records.