Accessible Tech Support & Customer Advocate (Part-Time)

Communication Service for the Deaf, Inc; Bakersfield (CA); On-site; USD 22,000 - 28,000; Part time

Job summary

Communication Service for the Deaf, Inc. is seeking a part-time Customer Support Assistant to help California residents access accessible telecommunication equipment and DDTP services.

You will assist with equipment orders, provide education, and troubleshoot usage issues. Responsibilities include maintaining accurate notes and records, coordinating with providers, and scheduling field visits as needed while upholding privacy and security protocols.

Qualifications

• High school diploma or equivalent is required.
• 6–12 months of customer service experience preferred.

Responsibilities

• Assist disabled California residents with accessible telecommunication equipment and services.
• Provide education and training on available services and equipment.

Skills

Customer service

Communication skills

Multi-tasking

Record-keeping

Troubleshooting

Education

High school diploma or equivalent

Tools

MS Office

Database software

Job description

Communication Service for the Deaf, Inc. is seeking a part-time Customer Support Assistant to help California residents access accessible telecommunication equipment and DDTP services.

You will assist with equipment orders, provide education, and troubleshoot usage issues. Responsibilities include maintaining accurate notes and records, coordinating with providers, and scheduling field visits as needed while upholding privacy and security protocols.