Field Operations Specialist: Empower Deaf & Disabled

Communication Service for the Deaf (CSD); Sacramento (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

Communication Service for the Deaf (CSD) in California seeks a Field Operations Specialist to educate customers about specialized telephone equipment, perform in-home assessments, and coordinate with the California Connect program. You will install and train on equipment, troubleshoot, and support outreach across the Deaf and hard of hearing community.

The role requires documenting services, following state requirements, and maintaining privacy and security; travel throughout the region is

Qualifications

• Bachelor’s degree or equivalent professional experience in a related field.
• Two years of experience serving deaf, hard of hearing, deaf-blind, or disabled customers.
• Experience in advocacy, marketing, and/or communications preferred.
• Ability to communicate in ASL at varying proficiency levels.
• Spanish, Cantonese, or Mandarin language skills are highly desirable.
• Valid driver's license and clean driving record; travel throughout the region.

Responsibilities

• Educate customers about programs and services and provide in-home assessment and services.
• Install equipment, train on features, troubleshoot, and follow up.
• Provide community-based services and participate in outreach for the California Deaf and Disabled Telecommunications Program.
• Document services provided, referrals, and follow-up per state requirements.
• Respond to customers promptly and build trusted relationships.
• Maintain privacy policy and information security compliance.

Skills

ASL proficiency

Customer service

Communication skills

Confidentiality

Relationship management

Education

Bachelor’s degree or equivalent professional experience in a related field

Tools

CRM systems

Inventory management systems

Job description

Communication Service for the Deaf (CSD) in California seeks a Field Operations Specialist to educate customers about specialized telephone equipment, perform in-home assessments, and coordinate with the California Connect program. You will install and train on equipment, troubleshoot, and support outreach across the Deaf and hard of hearing community.

The role requires documenting services, following state requirements, and maintaining privacy and security; travel throughout the region is