Customer Advisor Supervisor - Lead & Elevate Support

Communication Service for the Deaf (CSD); Austin (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Communication Service for the Deaf (CSD) seeks a Customer Advisor Supervisor to oversee the daily operations of the Customer Advisors team within the Deaf and Disabled Telecommunications Program (DDTP). The role focuses on delivering high-quality support to California residents who rely on specialized telecom equipment.

You will train staff, monitor performance, manage scheduling, and report on team outcomes to senior management, while ensuring privacy, compliance, and stakeholder engagement.

Qualifications

• Bachelor’s degree or equivalent professional experience in a related field.

Responsibilities

• Lead and supervise the team of Customer Advisors, ensuring high-quality service delivery and compliance with state and organizational standards.

Skills

Writing & presentation

Project management

Strategic communication

Relationship building

Deaf community knowledge

Government & community systems

Team leadership

ASL communication (preferred)

Education

Bachelor’s degree in Social Sciences, Public Relations, Communications, or related field

Tools

Salesforce

Oracle NetSuite

Microsoft Dynamics

Job description

Communication Service for the Deaf (CSD) seeks a Customer Advisor Supervisor to oversee the daily operations of the Customer Advisors team within the Deaf and Disabled Telecommunications Program (DDTP). The role focuses on delivering high-quality support to California residents who rely on specialized telecom equipment.

You will train staff, monitor performance, manage scheduling, and report on team outcomes to senior management, while ensuring privacy, compliance, and stakeholder engagement.