Accessible Telecommunications Support Specialist

Communication Service for the Deaf (CSD); San Diego (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Communication Service for the Deaf (CSD) in California seeks a frontline support role to assist deaf and hard-of-hearing residents with accessible telecommunications services. You will help users select equipment, provide education on services, and troubleshoot device issues in a collaborative team environment.

The position involves maintaining accurate records, coordinating with providers, and scheduling field visits as needed, while upholding state contract requirements and privacy policies.

Qualifications

• Assist disabled California residents who have difficulty using standard telephone services.
• Provide education and training on available services.
• Troubleshoot equipment issues and usage problems.
• Maintain program database and service records.
• Coordinate with providers to resolve complaints.
• Schedule field visits with Field Advisors.
• Maintain accurate notes in program files.
• Adhere to all policies and confidentiality requirements.

Responsibilities

• Assist recipients toward familiarity with accessible telecommunications equipment and options.
• Provide education and training on available telecommunication services.
• Troubleshoot equipment malfunctions and usage problems.
• Maintain program database logging service records for administration and reporting.
• Coordinate with providers to resolve customer complaints.
• Schedule field visits with Field Advisors as needed.
• Maintain precise notes on all interactions to ensure file accuracy.

Skills

Customer service

Oral communication

Written communication

Multitasking

Record-keeping

Education

High School diploma or equivalent

Tools

MS Office

Job description

Communication Service for the Deaf (CSD) in California seeks a frontline support role to assist deaf and hard-of-hearing residents with accessible telecommunications services. You will help users select equipment, provide education on services, and troubleshoot device issues in a collaborative team environment.

The position involves maintaining accurate records, coordinating with providers, and scheduling field visits as needed, while upholding state contract requirements and privacy policies.