Assistive Tech Outreach & Community Engagement Specialist

Communication Service for the Deaf (CSD); Austin (TX); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Communication Service for the Deaf (CSD) seeks a Customer Advisor Community Engagement Specialist to support California Connect customers through education, enrollment assistance, and device demonstrations. The role partners with field operations to deliver services across communities and events, ensuring accessibility and privacy policies are followed.

The specialist travels to partner sites, supports enrollment activities, and provides customer education on available telecommunication options.

Qualifications

• Minimum of a High School diploma or equivalent; associate’s degree or higher preferred.
• 1–2 years of customer service, outreach, social services, or assistive technology experience preferred.
• Ability to communicate in ASL is highly desirable; multilingual abilities are a plus.

Responsibilities

• Travels regularly to partner sites and mobile events within service regions; reliable transportation required.
• Coordinates intake, scheduling, enrollment support, and service delivery at partner locations and events.
• Provides education and training on available services and assists with equipment demonstrations and orders.
• Maintains accurate notes and program records, and supports enrollment and cross-program interactions.

Skills

Customer service

ASL proficiency

Excellent communication

Travel-friendly

Education

High School diploma

Associate degree preferred

Tools

CRM systems

MS Office

Job description

Communication Service for the Deaf (CSD) seeks a Customer Advisor Community Engagement Specialist to support California Connect customers through education, enrollment assistance, and device demonstrations. The role partners with field operations to deliver services across communities and events, ensuring accessibility and privacy policies are followed.

The specialist travels to partner sites, supports enrollment activities, and provides customer education on available telecommunication options.