Accessible Tech Support Advocate (Part-Time, 15 hrs/wk)

Communication Service for the Deaf (CSD); Bakersfield (CA); On-site; USD 25,000 - 33,000; Part time

Job summary

Communication Service for the Deaf (CSD) in Bakersfield, CA is seeking a part-time Field Support Clerk to assist Deaf and hard-of-hearing residents with accessible telecommunications services. The role focuses on educating customers about equipment options, providing troubleshooting support, and maintaining accurate program records.

You will collaborate with field advisors and providers to schedule visits, log service interactions, and ensure compliance with state requirements while delivering

Qualifications

• High School diploma or equivalent required.
• 6–12 months of customer service experience.

Responsibilities

• Assist customers with education and/or training regarding available services.
• Provide troubleshooting and technical support for equipment malfunctions and/or usage problems.
• Maintain the program database logging service records to comply with programmatic administration and reporting requirements.
• Coordinate with providers to resolve customer complaints.
• Works closely with Field Advisors to request and schedule field visits as appropriate.
• Provide complete and accurate notes on all customer interactions, ensuring the accuracy of program files and processes in accordance with state contract requirements.
• Place outbound calls as needed.
• Maintain compliance with all company, contractual, and state policies and standards.
• Maintain professionalism with customers, peers, and management.
• Acknowledge and adhere to all DDTP Privacy Policy and Information Security protocols.
• Other job duties as assigned

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High School diploma or equivalent

Tools

MS Office

Database software

Job description

Communication Service for the Deaf (CSD) in Bakersfield, CA is seeking a part-time Field Support Clerk to assist Deaf and hard-of-hearing residents with accessible telecommunications services. The role focuses on educating customers about equipment options, providing troubleshooting support, and maintaining accurate program records.

You will collaborate with field advisors and providers to schedule visits, log service interactions, and ensure compliance with state requirements while delivering