Part-Time Assistive Tech Support Specialist

Communication Service for the Deaf (CSD); Claremont (CA); On-site; USD 20,664 - 30,307; Part time

Job summary

Communication Service for the Deaf (CSD) in California is seeking a part-time role to assist residents with accessible telecom equipment and related services. You will educate customers, troubleshoot equipment, and maintain accurate service logs for state contract compliance.

The position requires 6–12 months of customer service experience, familiarity with CapTel/TTY and MS Office, and a professional approach to handling confidential information. 15 hours weekly with on-site duties.

Qualifications

• High School diploma or equivalent.
• 6–12 months of customer service experience.
• Ability to learn and explain accessible telecom equipment.

Responsibilities

• Assist California residents with selecting accessible telecom equipment.
• Provide education and training on available services.
• Troubleshoot equipment malfunctions and usage problems.
• Maintain program database logging service records for compliance.
• Coordinate with providers to resolve customer complaints.
• Schedule field visits with Field Advisors as needed.
• Document customer interactions, ensuring accurate program files.

Skills

Telecom access options

Customer relations

Communication skills

Confidentiality

MS Office

Database basics

Education

High School diploma or equivalent

Tools

CapTel

TTY

Database software

Job description

Communication Service for the Deaf (CSD) in California is seeking a part-time role to assist residents with accessible telecom equipment and related services. You will educate customers, troubleshoot equipment, and maintain accurate service logs for state contract compliance.

The position requires 6–12 months of customer service experience, familiarity with CapTel/TTY and MS Office, and a professional approach to handling confidential information. 15 hours weekly with on-site duties.