Accessibility Tech Support & Customer Advisor

Communication Service for the Deaf (CSD); Santa Rosa (CA); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Communication Service for the Deaf (CSD) in California seeks a Customer Support Specialist to assist Deaf and hard-of-hearing residents with accessible telecommunication equipment and services under the DDTP program.

You will educate customers, troubleshoot equipment, log interactions, and coordinate with field staff, while upholding privacy and state contract requirements in a fast-paced team setting.

Qualifications

• High School diploma or equivalent required.
• 6–12 months of customer service experience.
• Excellent written and verbal communication skills.

Responsabilités

• Assist disabled residents with accessible telecommunications equipment.
• Provide education and training on available services.
• Troubleshoot and support equipment usage.
• Maintain service records and ensure compliance with program requirements.
• Coordinate with providers to resolve complaints.
• Document customer interactions accurately.
• Perform outbound calls as needed.
• Maintain professionalism with customers, peers, and management.

Connaissances

Communication skills

Customer service

Cultural sensitivity

Multitasking

Record-keeping

Confidentiality

Formation

High School diploma or equivalent

Outils

MS Office

Database knowledge

Description du poste

Communication Service for the Deaf (CSD) in California seeks a Customer Support Specialist to assist Deaf and hard-of-hearing residents with accessible telecommunication equipment and services under the DDTP program.

You will educate customers, troubleshoot equipment, log interactions, and coordinate with field staff, while upholding privacy and state contract requirements in a fast-paced team setting.