Accessible Telecom Support Specialist

CSD; San Diego (CA); Hybrid; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

CSD supports the California Deaf and Disabled Telecommunications Program by assisting residents with accessible telecommunication equipment and related services. The role involves educating customers, troubleshooting device issues, and maintaining accurate service records in line with state requirements.

Ideal candidates bring customer service experience, strong communication skills, and a commitment to confidentiality, with the ability to interact sensitively with California's diverse

Qualifikationen

• Minimum high school diploma or equivalent.
• 6–12 months of customer service experience.
• Ability to learn telecommunication equipment and accessibility technologies.

Aufgaben

• Assist residents with selecting accessible telecommunication equipment.
• Provide education and training on available services.
• Troubleshoot equipment issues and perform follow-ups.
• Maintain program database logs and accurate records.
• Coordinate with providers to resolve customer complaints.
• Schedule field visits with Field Advisors.
• Maintain notes and comply with state contract requirements.
• Make outbound calls as needed.
• Adhere to privacy policy and information security protocols.

Kenntnisse

Customer service

Troubleshooting

Communication

Multitasking

Time management

Record-keeping

Confidentiality

Cultural sensitivity

Interpersonal skills

Ausbildung

High School diploma or equivalent

Tools

MS Office

Database software

Jobbeschreibung

CSD supports the California Deaf and Disabled Telecommunications Program by assisting residents with accessible telecommunication equipment and related services. The role involves educating customers, troubleshooting device issues, and maintaining accurate service records in line with state requirements.

Ideal candidates bring customer service experience, strong communication skills, and a commitment to confidentiality, with the ability to interact sensitively with California's diverse