Accessible Tech Support Advisor (Part-Time)

CSD; Sonora, Northern (CA, KY); Hybride; USD 25 000 - 33 000; Temps partiel

Résumé du poste

CSD in California seeks a part-time Customer Support Assistant to help residents who have difficulty using standard telephones. You will assist with selecting accessible telecom equipment, provide training, and document service interactions for the DDTP program.

This 20-hour-per-week role supports the California Field Operations Coordinator, coordinates with providers, and ensures compliance with privacy and state policies while maintaining professional communication with customers and team

Qualifications

• High School diploma or equivalent required.
• 6–12 months of customer service experience preferred.

Responsabilités

• Assist disabled California residents with selecting accessible telecom equipment and submitting orders.
• Provide education or training on available services to customers.
• Troubleshoot equipment issues and document service interactions for records.
• Maintain program databases and adhere to state contract requirements.
• Coordinate with providers to resolve customer complaints and schedule field visits.
• Place outbound calls as needed and uphold privacy policies.

Connaissances

Customer service

Communication skills

Multitasking

Confidentiality

Formation

High School diploma or equivalent

Outils

MS Office

Database software

Description du poste

CSD in California seeks a part-time Customer Support Assistant to help residents who have difficulty using standard telephones. You will assist with selecting accessible telecom equipment, provide training, and document service interactions for the DDTP program.

This 20-hour-per-week role supports the California Field Operations Coordinator, coordinates with providers, and ensures compliance with privacy and state policies while maintaining professional communication with customers and team