Part-Time Accessibility Support Specialist

Communication Service for the Deaf, Inc; Sonora (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

Communication Service for the Deaf, Inc in California seeks a Part-Time Customer Support Specialist to help Deaf and hard-of-hearing residents access DDTP services and specialized equipment. You will educate users and troubleshoot devices, while maintaining accurate records and coordinating with field staff.

The role emphasizes empathy, clear communication, and teamwork as you support customers and uphold privacy and state policy requirements.

Qualifications

• High School diploma or equivalent required.
• 6–12 months of customer service experience.
• Ability to troubleshoot and support equipment and services.

Responsibilities

• Assist disabled Californians with equipment orders and options.
• Educate and train customers on available services.
• Provide troubleshooting and technical support for equipment usage.
• Maintain program database and logs to comply with state requirements.
• Coordinate with providers to resolve customer complaints.
• Schedule field visits with Field Advisors as needed.
• Maintain accurate notes and records per state contracts.
• Place outbound calls as needed.
• Adhere to privacy and security protocols.
• Other duties as assigned.

Skills

Customer service

Communication skills

MS Office

Database systems

Education

High School diploma or equivalent

Tools

MS Office

Database software

Job description

Communication Service for the Deaf, Inc in California seeks a Part-Time Customer Support Specialist to help Deaf and hard-of-hearing residents access DDTP services and specialized equipment. You will educate users and troubleshoot devices, while maintaining accurate records and coordinating with field staff.

The role emphasizes empathy, clear communication, and teamwork as you support customers and uphold privacy and state policy requirements.