Access Specialist I- Main ED- Full Time

Dayton Children's; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Dayton Children's Hospital is seeking a Patient Access Representative for the Emergency Department. This on-site role supports appointment scheduling, patient registration, insurance verification, PHI handling, and payments while ensuring excellent patient experiences.

The position involves front-desk duties, customer service, and collaboration with the Patient Access team to maintain hospital solvency and high-quality care.

Qualifications

• HS diploma or GED required.
• Experience in customer service and front-desk roles preferred.
• Healthcare setting experience is a plus.

Responsibilities

• Register patients and verify insurance at check-in.
• Schedule appointments and manage patient flow.
• Transcribe orders and handle PHI with confidentiality.
• Data entry, telephone coverage, and payment collection.

Skills

Customer service

Front desk

Patient-facing

Healthcare knowledge

Education

High School Diploma or GED

Job description

Facility: Mathile Center for Mental Health and Wellness

Department: Patient Access - Emergency Department

Schedule: Full time

Hours: 40

Job Details: Patient Access Representatives provide customer-service coverage and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining patient relations, customer satisfaction, and Dayton Children's Hospital financial solvency.

Department Specific Job Details

Shift 38 hours per week (2) 9-hour shifts (7:30am-5pm) and (2) 10-hour shifts (7:45am-6:15pm)

Every 3rd weekend Will float to Main ED, South ED and Huber Heights location

Education

High school diploma or GED required

Experience

Customer service (front desk/patient facing)

Healthcare (preferred)

Our values

• We commit to safety - We ensure every action and decision prioritizes the safety of patients, families, and employees.
• We serve with compassion - We bring generosity, empathy, and kindness to all interactions.
• We own every moment - We take pride in everything we do.
• We're better together - We collaborate, communicate, and support one another to deliver optimal care.
• We innovate with purpose - We adapt and change to improve pediatric care, for today and tomorrow.
• We value and respect each person - We create an inclusive space where everyone feels welcome and respected.

Dayton Children's is proud to be an Equal Opportunity Employer that values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or based on age, color, gender identity, national origin, race, religion, sex, sexual orientation, or transgender status.