Team Lead Access Specialist- Main Campus- Full Time

Dayton Children's Hospital; Dayton (OH); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Dayton Children's Hospital is seeking a Full-time Patient Access professional for the Emergency Department at the Main Campus. The role involves supporting the team, mentoring staff, and driving process improvements in pre-registration, registration and collections to enhance the patient experience.

Responsibilities include cross-department communication, de-escalation when necessary, and floating to Main ED, South ED, and Huber Heights locations.

Qualifications

• Strong communication and interpersonal skills
• Ability to work tactfully with patients, staff, and interdepartmental customers
• Proficient in customer service and data collection processes
• Ability to lead and motivate a team
• Knowledge of healthcare billing regulations, insurance and compliance requirements
• Excellent organizational and time-management skills

Responsabilités

• Provide day-to-day support to the team and facilitate problem solving with internal and external customers
• Mentor point-of-service operations employees and coach using patient access standards
• Assist supervisor/manager in improving processes for registration, pre-registration, pre-service estimates and collections
• Contribute to department quality improvement initiatives
• Communicate effectively across departments and clinics to Dayton Children's
• Engage customers with de-escalation techniques when needed
• Assist with float to multiple ED locations as required

Connaissances

Communication

Interpersonal skills

Customer service

Team leadership

Billing regulations knowledge

Time management

Formation

High school diploma

Associates degree (preferred)

Description du poste

Facility:

Dayton Children's - Main Campus

Department:

Patient Access - Emergency Department

Schedule:

Full time

Hours:

40

Job Details:

Work with manager to provide day-to-day support to team by facilitating problem solving through collaboration with internal and external customers. Serve as a mentor to all point of service operations employees. Coach and develop team members using patient access standards, rules and training methods. Assist supervisor and manager in developing methods that aid process improvement and efficiencies resulting in accurate pre-registration, registration and denial prevention. Assist supervisor and manager in optimizing processes for registration, pre-registration, pre-service estimate and point of service collections, and optimal patient experiences. Participate in developing departmental quality improvement initiatives. Effectively communicate with all departments and clinics (internal/external) to Dayton Children's. Engage both internal and external customers with DCH approved de-escalation techniques in the absence of manager or supervisor. Work in accordance with the hospitals mission and vision statement, values, guiding behaviors and strategic goals.

Primary Duties and Responsibilities reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position

Department Specific Job Details:

Shift

• Flexible schedule (all shifts)
• Will float to Main ED, South ED and Huber Heights location

Education

• High school diploma is required.
• Associates degree is preferred.

Experience

• 1+ years of experience in patient access or large hospital/medical front office
• Strong communication and interpersonal skills
• Ability to work tactfully with patients, staff, and interdepartmental customers
• Proficient in customer service and data collection processes
• Ability to lead and motivate a team
• Knowledge of healthcare billing regulations, insurance and compliance requirements
• Excellent organizational and time-management skills

Certifications

• Clarivate Certified Access Specialist Certification completion within one year of hire