Access Specialist I- Main Campus- Full Time

Dayton Children's Hospital; Dayton (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Dayton Children’s Hospital is seeking a Patient Access Representative for the Main Campus to deliver compassionate customer service while ensuring accurate scheduling and registration. You will work Monday-Friday, 9:00am-5:30pm, rotating between Main Campus, Child Health Pavilion, and the Hope Center, with every 10th Saturday rotation.

A high school diploma or GED is required, healthcare experience preferred.

Qualifications

• High school diploma or GED required.
• Experience in customer service or front desk preferred.
• Healthcare experience preferred.

Responsibilities

• Provide patient-facing service at the front desk and assist with inquiries.
• Assist with scheduling, registration, transcribing orders, and data entry.
• Verify insurance, collect payments, and coordinate referrals as needed.
• Maintain confidentiality of PHI and support patient relations.
• Rotate between Main Campus, Child Health Pavilion, and the Hope Center; Saturday rotation every 10th week.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High school diploma or GED

Job description

Facility:

Dayton Children’s - Main Campus

Department:

Patient Access - Main Campus

Schedule:

Full time

Hours:

40

Job Details:

Patient Access Representatives provide customer-service coverage and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining patient relations, customer satisfaction, and Dayton Children’s Hospital financial solvency.

Department Specific Job Details:

Shift

• Monday-Friday
• 9:00am-5:30pm
• Will rotate between Main Campus, Child Health Pavilion and the Hope Center
• Every 10th Saturday

Education

• High school diploma or GED required

Experience

• Customer service (front desk/patient facing)
• Healthcare (preferred)