Emergency Department Access Specialist I

Dayton Children's Hospital; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Dayton Children’s Hospital is seeking a Patient Access Representative for the Mathile Center for Mental Health and Wellness in Dayton, OH. The role provides patient-focused front-desk service, handles registration, scheduling, insurance verification, and data entry to support ED operations.

Under supervision of the Patient Access Manager, you will help maintain patient relations, collect payments, protect PHI, and coordinate with Main ED, South ED and Huber Heights locations as needed.

Qualifications

• Must have strong customer-service orientation at front desk
• Experience handling patient interactions and inquiries preferred
• Understanding of healthcare workflows and PHI handling beneficial

Responsibilities

• Register patients and schedule appointments
• Verify insurance and collect payments
• Transcribe orders and enter data accurately
• Handle telephone coverage and patient referrals while maintaining patient relations

Skills

Customer service

Front desk

Communication

Multitasking

Education

High school diploma or GED

Job description

Dayton Children’s Hospital is seeking a Patient Access Representative for the Mathile Center for Mental Health and Wellness in Dayton, OH. The role provides patient-focused front-desk service, handles registration, scheduling, insurance verification, and data entry to support ED operations.

Under supervision of the Patient Access Manager, you will help maintain patient relations, collect payments, protect PHI, and coordinate with Main ED, South ED and Huber Heights locations as needed.