Access Specialist I- Main Campus- Full Time

Dayton Children's Hospital; Dayton (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Dayton Children’s Hospital in Dayton, OH, is seeking a Patient Access Representative to provide customer-service coverage and help ensure accurate financial outcomes for patient services. Under supervision of the Patient Access Manager, you will perform duties including appointment scheduling, registration, insurance verification, data entry, PHI handling, and payment collection.

The role is full-time (40 hours) with a Monday–Friday shift from 8:00am to 4:30pm, rotating across the Main Campus,

Qualifications

• High school diploma or GED required.
• Customer service front desk experience.
• Healthcare experience preferred.

Responsibilities

• Schedule appointments and register patients.
• Verify insurance and collect payments.
• Enter data and file PHI securely.
• Coordinate patient referrals and maintain patient relations.
• Support the hospital's financial solvency with accurate billing.

Skills

Customer service

Front desk

Patient facing

Education

High school diploma or GED

Job description

Job Details

Patient Access Representatives provide customer-service coverage and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining patient relations, customer satisfaction, and Dayton Children’s Hospital financial solvency.

Facility

Dayton Children’s - Main Campus

Department

Patient Access - Main Campus

Schedule

Full time

Hours

40

Job Details

Patient Access Representatives provide customer-service coverage and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining patient relations, customer satisfaction, and Dayton Children’s Hospital financial solvency.

Shift

• Monday-Friday
• 8:00am - 4:30pm
• Will rotate between Main Campus, Child Health Pavilion and the Hope Center
• Every 10th Saturday

Education

• High school diploma or GED required

Experience

• Customer service (front desk/patient facing)
• Healthcare (preferred)