Team Lead Access Specialist- Main Campus- Full Time

Dayton Children's Hospital; Dayton (OH); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Dayton Children's Hospital is seeking a Patient Access professional for the Emergency Department to provide day-to-day team support, mentoring, and process improvement in registration and pre-service workflows.

You will work with internal/external departments, ensure accurate data collection, and maintain excellent patient experiences. A high school diploma is required; an associate degree is preferred. Flexible shifts and opportunities to float between ED locations are available.

Formación

• Minimum high school diploma; associate degree preferred.
• Experience: 1+ year in patient access or large hospital front office.
• Knowledge of healthcare billing regulations and compliance.
• Professional communication and data collection ability.

Responsabilidades

• Provide day-to-day support to the team by solving problems with internal and external customers.
• Mentor point-of-service operations staff and coach team members.
• Assist in improving processes for accurate pre-registration, registration, and denial prevention.
• Assist supervisor in optimizing registration processes and patient experiences.
• Communicate effectively with all departments and clinics to Dayton Children’s Hospital.
• Engage internal and external customers with de-escalation techniques in the absence of management.

Conocimientos

Communication

Interpersonal skills

Customer service

Data collection

Lead and motivate

Time management

Organizational skills

Healthcare billing knowledge

Educación

High school diploma

Associates degree

Descripción del empleo

Job Details

Work with manager to provide day-to-day support to team by facilitating problem solving through collaboration with internal and external customers. Serve as a mentor to all point of service operations employees. Coach and develop team members using patient access standards, rules and training methods. Assist supervisor and manager in developing methods that aid process improvement and efficiencies resulting in accurate pre-registration, registration and denial prevention. Assist supervisor and manager in optimizing processes for registration, pre-registration, pre-service estimate and point of service collections, and optimal patient experiences. Participate in developing departmental quality improvement initiatives. Effectively communicate with all departments and clinics (internal/external) to Dayton Children’s. Engage both internal and external customers with DCH approved de-escalation techniques in the absence of manager or supervisor. Work in accordance with the hospitals mission and vision statement, values, guiding behaviors and strategic goals.

Facility

Dayton Children's - Main Campus

Department

Patient Access - Emergency Department

Schedule

Full time

Hours

40

Job Details

Work with manager to provide day-to-day support to team by facilitating problem solving through collaboration with internal and external customers. Serve as a mentor to all point of service operations employees. Coach and develop team members using patient access standards, rules and training methods. Assist supervisor and manager in developing methods that aid process improvement and efficiencies resulting in accurate pre-registration, registration and denial prevention. Assist supervisor and manager in optimizing processes for registration, pre-registration, pre-service estimate and point of service collections, and optimal patient experiences. Participate in developing departmental quality improvement initiatives. Effectively communicate with all departments and clinics (internal/external) to Dayton Children’s. Engage both internal and external customers with DCH approved de-escalation techniques in the absence of manager or supervisor. Work in accordance with the hospitals mission and vision statement, values, guiding behaviors and strategic goals.

Primary Duties and Responsibilities reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position

Department Specific Job Details

Shift

• Flexible schedule (all shifts)


• Will float to Main ED, South ED and Huber Heights location

Education

• High school diploma is required.


• Associates degree is preferred.

Experience

• 1+ years of experience in patient access or large hospital/medical front office


• Strong communication and interpersonal skills


• Ability to work tactfully with patients, staff, and interdepartmental customers


• Proficient in customer service and data collection processes


• Ability to lead and motivate a team


• Knowledge of healthcare billing regulations, insurance and compliance requirements


• Excellent organizational and time-management skills

Certifications

• Clarivate Certified Access Specialist Certification completion within one year of hire