Access Specialist I- Main Campus- Full Time

001 Dayton Childrens Hospital; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Dayton Children’s Hospital seeks a Patient Access Representative to provide frontline customer service and support financial outcomes for patient services. Under supervision, you will handle scheduling, registration, insurance verification, data entry, PHI handling, and payment collection.

You will rotate between campuses and cover a Monday–Friday schedule with occasional Saturdays. High school diploma or GED required; healthcare customer service experience preferred.

Qualifications

• Experience in customer service at a front desk or patient-facing role is preferred.
• Education: high school diploma or GED required for the role.
• Healthcare experience is a plus but not required.

Responsibilities

• Schedule appointments and register patients.
• Transcribe orders, verify insurance information.
• Answer phones and provide patient assistance.
• Enter data accurately and handle PHI securely.
• Coordinate patient referrals and collect payments.
• Maintain positive patient relations and support hospital solvency.

Skills

Customer service

Front desk

Patient facing

Education

High school diploma or GED

Job description

Facility: Dayton Children's - Main Campus

Department: Patient Access - Main Campus

Schedule: Full time Hours: 40

Job Details: Patient Access Representatives provide customer-service coverage and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining patient relations, customer satisfaction, and Dayton Children's Hospital financial solvency.

Department Specific Job Details:

• Shift Monday-Friday 8:00am - 4:30pm
• Will rotate between Main Campus, Child Health Pavilion and the Hope Center
• Every 10th Saturday
• Education: High school diploma or GED required
• Experience: Customer service (front desk/patient facing) Healthcare (preferred)

At Dayton Children's, we believe that each moment counts with our patients, families, and with each other. We are moving at a fast pace and are looking for the right talent for our team at Dayton Children's. We want people who embody our values and want to become a part of the Dayton Children's difference.

Our values:

We commit to safety - We ensure every action and decision prioritizes the safety of patients, families, and employees. We serve with compassion - We bring generosity, empathy, and kindness to all interactions. We own every moment - We take pride in everything we do. We’re better together - We collaborate, communicate, and support one another to deliver optimal care. We innovate with purpose - We adapt and change to improve pediatric care, for today and tomorrow. We value and respect each person - We create an inclusive space where everyone feels welcome and respected.

Dayton Children’s is proud to be an Equal Opportunity Employer that values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or based on age, color, gender identity, national origin, race, religion, sex, sexual orientation, or transgender status.