Patient Access Specialist I — Front Desk & Scheduling

001 Dayton Childrens Hospital; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Dayton Children’s Hospital seeks a Patient Access Representative to provide frontline customer service and support financial outcomes for patient services. Under supervision, you will handle scheduling, registration, insurance verification, data entry, PHI handling, and payment collection.

You will rotate between campuses and cover a Monday–Friday schedule with occasional Saturdays. High school diploma or GED required; healthcare customer service experience preferred.

Qualifications

• Experience in customer service at a front desk or patient-facing role is preferred.
• Education: high school diploma or GED required for the role.
• Healthcare experience is a plus but not required.

Responsibilities

• Schedule appointments and register patients.
• Transcribe orders, verify insurance information.
• Answer phones and provide patient assistance.
• Enter data accurately and handle PHI securely.
• Coordinate patient referrals and collect payments.
• Maintain positive patient relations and support hospital solvency.

Skills

Customer service

Front desk

Patient facing

Education

High school diploma or GED

Job description

Dayton Children’s Hospital seeks a Patient Access Representative to provide frontline customer service and support financial outcomes for patient services. Under supervision, you will handle scheduling, registration, insurance verification, data entry, PHI handling, and payment collection.

You will rotate between campuses and cover a Monday–Friday schedule with occasional Saturdays. High school diploma or GED required; healthcare customer service experience preferred.