Team Lead Access Specialist- Main Campus- Full Time

Dayton Children's; Dayton, Northern (OH, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Dayton Children's is seeking a full-time Patient Access Coordinator for the Emergency Department. You will support day-to-day operations, mentor staff, and improve pre-registration and registration processes to enhance patient experiences.

This role requires a high school diploma, an associate's degree preferred, and at least 1 year of experience in patient access or a large hospital front office. Strong communication and leadership skills are essential.

Qualifications

• High school diploma is required.
• Associates degree is preferred.
• 1+ years of experience in patient access or large hospital front office.
• Strong communication and interpersonal skills.
• Ability to lead and motivate a team.
• Knowledge of healthcare billing regulations, insurance and compliance requirements.
• Excellent organizational and time-management skills.
• Clarivate Certified Access Specialist Certification completion within one year of hire.

Responsibilities

• Provide day-to-day support to the team and facilitate problem solving with internal and external customers.
• Mentor point of service operations employees and coach using patient access standards and training methods.
• Assist supervisor/manager in improving methods for registration, pre-registration, pre-service estimate and collections.
• Collaborate across departments to optimize patient experiences and de-escalate situations when needed.

Skills

Strong communication and interpersonal

Lead and motivate a team

Customer service and data collection

Organizational and time-management

Education

High school diploma

Associates degree preferred

Job description

Facility: Dayton Children's - Main Campus Department: Patient Access - Emergency Department Schedule: Full time Hours: 40

Job Details: Work with manager to provide day-to-day support to team by facilitating problem solving through collaboration with internal and external customers. Serve as a mentor to all point of service operations employees. Coach and develop team members using patient access standards, rules and training methods. Assist supervisor and manager in developing methods that aid process improvement and efficiencies resulting in accurate pre-registration, registration and denial prevention. Assist supervisor and manager in optimizing processes for registration, pre-registration, pre-service estimate and point of service collections, and optimal patient experiences. Participate in developing departmental quality improvement initiatives. Effectively communicate with all departments and clinics (internal/external) to Dayton Children’s. Engage both internal and external customers with DCH approved de-escalation techniques in the absence of manager or supervisor. Work in accordance with the hospitals mission and vision statement, values, guiding behaviors and strategic goals.

Primary Duties and Responsibilities

Primary Duties and Responsibilities reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position

Department Specific Job Details

Shift Flexible schedule (all shifts) Will float to Main ED, South ED and Huber Heights location

Education

• High school diploma is required.
• Associates degree is preferred.

Experience

• 1+ years of experience in patient access or large hospital/medical front office.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work tactfully with patients, staff, and interdepartmental customers.
• Proficient in customer service and data collection processes.
• Ability to lead and motivate a team.
• Knowledge of healthcare billing regulations, insurance and compliance requirements.
• Excellent organizational and time-management skills.

Certifications

• Clarivate Certified Access Specialist Certification completion within one year of hire.

At Dayton Children's, we believe that each moment counts with our patients, families, and with each other. We are moving at a fast pace and are looking for the right talent for our team at Dayton Children's. We want people who embody our values and want to become a part of the Dayton Children's difference.

Our values

• We commit to safety - We ensure every action and decision prioritizes the safety of patients, families, and employees.
• We serve with compassion - We bring generosity, empathy, and kindness to all interactions.
• We own every moment - We take pride in everything we do.
• We’re better together - We collaborate, communicate, and support one another to deliver optimal care.
• We innovate with purpose - We adapt and change to improve pediatric care, for today and tomorrow.
• We value and respect each person - We create an inclusive space where everyone feels welcome and respected.

Dayton Children’s is proud to be an Equal Opportunity Employer that values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or based on age, color, gender identity, national origin, race, religion, sex, sexual orientation, or transgender status.