Patient Access Specialist II - Registration & Billing Support

Baylor Scott & White Health; Rockwall (TX); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Immediate eligibility for health and w

401(k) savings plan with dollar-for-dl

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health in Texas is seeking an Access Services Representative 2 to register patients, verify demographics and insurance, and collect financial responsibilities. You will cross-train across areas and mentor peers, delivering excellent service in a fast-paced healthcare environment.

Qualifications include 2 years of healthcare or customer service experience, strong communication, empathy, and data entry skills, with proficiency in Microsoft Office.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.
• Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
• May be responsible for cashiering duties following established policies and procedures.
• Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs. Escalates potential service issues to management when necessary.
• Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.
• Conducts formal, documented training and serves as a resource to others.
• Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned.

Skills

Patient interviews

Demographic data collection

Insurance verification

Financial clearance

Customer service

Data entry

Communication skills

Microsoft Office

Education

H.S. Diploma/GED Equivalent

Job description

Baylor Scott & White Health in Texas is seeking an Access Services Representative 2 to register patients, verify demographics and insurance, and collect financial responsibilities. You will cross-train across areas and mentor peers, delivering excellent service in a fast-paced healthcare environment.

Qualifications include 2 years of healthcare or customer service experience, strong communication, empathy, and data entry skills, with proficiency in Microsoft Office.